Member Support and Operations Specialist I - Leawood, United States - Kansas Action for Children

Description

at American Academy of Family Physicians in Leawood, Kansas, United States
Job Description

at American Academy of Family Physicians in Leawood, Kansas, United States
Job Description
American Academy of Family Physicians

We are an equal opportunity employer.

Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

Minorities are encouraged to apply.
EEO Employer / Vets / Disabled.

Leawood
Full time

10-24

Thank you for your interest in careers at AAFP The American Academy of Family Physicians and its chapters proudly represent more than 130,000 family physician, resident, and medical student members.

Family physicians play a critical role in improving the health of patients, families, and communities across the United States.

The AAFP is committed to helping family physicians improve the health of Americans by advancing the specialty of family medicine, saving members time, and maximizing the value of membership.

Our focus every day is to help family physicians spend more time doing what they do best:
providing quality and cost-effective patient care. The AAFP delivers value to its members through each of its strategic priorities.
SummaryHours of Operation 8:00 a.m.- 4:00 p.m. (Central Time)
Monday-Friday, 37.50 hours per week (hybrid)
Additional hours as required

No Travel RequiredJob Description When you join the American Academy of Family Physicians (AAFP), you become at the center of transforming health care.

You are on the leading edge of ensuring family doctors have what they need to adapt and you're part of a legacy that has been instrumental in improving and advocating for family medicine since 1947.

Make an impact that matters. Be Team AAFP.

SUMMARY OF RESPONSIBILITIES:
The Member Support and Operations Specialist is the frontline contact with our members/customers.

Our team goal is to ensure member/customer requests are handled professionally and timely while creating memorable experiences in our interactions.

The MSO Specialist is responsible for handling member/customer contacts through our various channels (Phone, Chat, Email).

This role requires the ability to handle a high volume of contacts efficiently and accurately while maintaining service level agreements.

A successful specialist can quickly adapt to the current business need. The specialist will engage in meaningful conversations by building loyalty and demonstrating member value within the AAFP. We are seeking employees who are self-motivated, utilize effective troubleshooting/probing techniques, and have experience with fluctuating work volumes/deadlines.

Essential Duties and Responsibilities:
Provide superior level of customer service to internal and external contacts.
Responsible for meeting service level goals.
Responsible for team/individual metric goals.
Utilize effective troubleshooting techniques and problem-solving skills.

Identify and handle member/customer contacts and inquiries completely, accurately, and timely regardless of channel (in and outbound phone, e-mail, chat, mail, fax, etc.) in a fast-paced environment.

Resolve member/customer complaints and problems to the satisfaction of the member/cu


PI

American Academy of Family Physicians is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.

To view full details and how to apply, please login

or create a Job Seeker account

#J-18808-Ljbffr