- Provide prompt, courteous, and high-quality end user support services to DCSA out of Quantico Virginia
- Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of DCSA's internal infrastructure as well as applications and systems owned by DCSA.
- Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets.
- Interface with end users via telephone calls, chat, remote desktop, automated requests, electronic mail, and other means.
- Interact with other support center silos supporting, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problem.
- Tickets that require technical support or root cause determination that exceeds Tier 1/2 support capabilities are escalated to higher level support teams for expedient resolution.
- Update and maintain a knowledge base for investigating, diagnosing, and resolving Tier 1/2 incidents.
- Monitor and track the status of all submitted incidents, problems, and changes, including cases where they are escalated to higher levels of support
- AA Degree in related discipline and one (1) year experience (or, High School and three years of related experience with relevant certification)
- Experienced providing support and troubleshooting Tier 1/2 issues to completion
- Must be willing to travel when necessary
- Must have a valid drivers license
- United States citizenship required
- Active Secret Clearance required
- Current DoD 8570 IA Baseline Certification Security+ CE Target salary range: $25,001 - $50,000
-
Buyer with Security Clearance
1 week ago
Anduril Industries Atlanta, GA, United StatesAnduril Industries is a defense technology company with a mission to transform U.S · and allied military capabilities with advanced technology · By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Andu ...
-
Civil Engineer with Security Clearance
1 week ago
exp Federal, Inc. Atlanta, United StatesCivil Engineer · Location – potential to work in a hybrid environment at one of our established studios. Exp Federal is an established Chicago-based full service architectural and engineering firm that provides a full range of exceptional design solutions and construction support ...
-
Anduril Industries Atlanta, GA, United StatesAnduril Industries is a defense technology company with a mission to transform U.S · and allied military capabilities with advanced technology · By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Andu ...
-
Quality Technician with Security Clearance
1 week ago
Anduril Industries Atlanta, GA, United StatesAnduril Industries is a defense technology company with a mission to transform U.S · and allied military capabilities with advanced technology · By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Andu ...
-
Program Manager with Security Clearance
1 week ago
Anduril Industries Atlanta, GA, United StatesAnduril Industries is a defense technology company with a mission to transform U.S · and allied military capabilities with advanced technology · By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Andu ...
-
Avionics Technician with Security Clearance
1 week ago
Anduril Industries Atlanta, GA, United StatesAnduril Industries is a defense technology company with a mission to transform U.S · and allied military capabilities with advanced technology · By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Andu ...
-
General Dynamics Information Technology Atlanta, United StatesREQ#: RQ167793 Public Trust: None Requisition Type: Pipeline Job Description We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technolog ...
-
Quality Engineer with Security Clearance
1 week ago
Anduril Industries Atlanta, GA, United StatesAnduril Industries is a defense technology company with a mission to transform U.S · and allied military capabilities with advanced technology · By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Andu ...
-
Demand Planner with Security Clearance
1 week ago
Anduril Industries Atlanta, GA, United StatesAnduril Industries is a defense technology company with a mission to transform U.S · and allied military capabilities with advanced technology · By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Andu ...
-
Stillwater Human Capital Atlanta, GA, United StatesAccess Control Specialist / Escort (Poly) Title: Access Control Specialist / Escort Job Type: Full Time Hourly (W2) - On 24x7 Site Location(s): Multiple Locations (Reston, VA / Atlanta, GA / Redmond, WA / Elkridge, MD) Clearance: Active and Current Top-Secret/SCI with Polygraph++ ...
-
Security Clearance Full Stack Engineer
2 weeks ago
Motion Recruitment Atlanta, United StatesJob Description · One of the top consulting shops in Georgia is looking to bring in a senior React/TypeScript engineer to work on their AI Driven DevSecOps platforms. · This is a 6-month contract to hire position, you must have an active security clearance to be considered at th ...
-
security clearance full stack engineer
1 week ago
Motion Recruitment Partners Atlanta, GA , USA, United StatesSecurity Clearance Full Stack Engineer / React TypeScript · Atlanta, Georgia · **Hybrid** · Contract · $55/hr - $65/hr · Job Description · One of the top consulting shops in Georgia is looking to bring in a senior React/TypeScript engineer to work on their AI Driven DevSecOps pla ...
-
Security Clearance Full Stack Engineer
2 weeks ago
Motion Recruitment Atlanta, United StatesSecurity Clearance Full Stack Engineer / React TypeScript · Atlanta, Georgia · Hybrid · Contract · $55/hr - $65/hr · Job Description One of the top consulting shops in Georgia is looking to bring in a senior React/TypeScript engineer to work on their AI Driven DevSecOps plat ...
-
Service Desk Agent with Security Clearance
2 weeks ago
SAIC Atlanta, GA, United StatesThe Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365 · Selected candidates will have the following duties/responsibilities: · • Provide prompt, courteous, and h ...
-
Project/Task Manager with Security Clearance
2 weeks ago
General Dynamics Information Technology Atlanta, United StatesREQ#: RQ173052 Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description * Senior resource on-site who is accountable ...
-
Project/Task Manager with Security Clearance
1 week ago
General Dynamics Information Technology Atlanta, United StatesREQ#: RQ173052 Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description * Senior resource on-site who is accountable ...
-
Splunk Content Developer with Security Clearance
2 weeks ago
Base-2 Solutions, LLC Atlanta, GA, United StatesRequired Security Clearance: Public Trust City: Atlanta State/Territory: Georgia Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None Last Updated: ...
-
Project/Task Manager with Security Clearance
1 week ago
General Dynamics Information Technology Atlanta, United StatesREQ#: RQ173052 Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description * Senior resource on-site who is accountable ...
-
Base-2 Solutions, LLC Atlanta, GA, United StatesRequired Security Clearance: Public Trust City: Atlanta State/Territory: Georgia Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None Last Updated: ...
-
Splunk Content Developer with Security Clearance
2 weeks ago
Base-2 Solutions, LLC Atlanta, GA, United StatesRequired Security Clearance: Public Trust City: Atlanta State/Territory: Georgia Travel: None Potential for Teleworking: Yes Schedule: Full Time DoD 8570 IAT Requirement: None DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None Last Updated: ...
Service Desk Agent with Security Clearance - Atlanta, GA, United States - SAIC
Description
The Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365Selected candidates will have the following duties/responsibilities:
SAIC accepts applications on an ongoing basis and there is no deadline
Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters
Customer site vaccination requirements must be followed when work is performed at a customer site.