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New York City

    Senior Hospital Care Investigator - New York, United States - NYC Health Hospitals

    NYC Health Hospitals
    NYC Health Hospitals New York, United States

    4 weeks ago

    Default job background
    Description
    NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

    At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

    Work Shifts

    Tour 2

    9 AM - 5 PM

    Job Description

    Verification of insurance eligibility and benefits for all patients requesting services at NYC H+H Metropolitan.

    Conduct comprehensive System Checks for the uninsured population and/or when no insurance has been identified. This also includes telephone interviews with patients when all other tools and/or options has been exhausted.

    Facilitate Public Health Insurance screening and enrollment via the NY State of Health for the uninsured populations requesting Imaging Services.

    Accurately update and revise Demographic, Biographic, and Insurance information in EPIC.

    Inform patients or their representatives via mail and/or telephone of their scheduled appointment date, time, and location.

    Perform customer service and/or billing inquires for patients presenting with account issues, billing issues, etc.

    Conducts patient interviews and/or pre-screening process to obtain identifying/qualifying Demographic, Biographic and Insurance information to assist with completing the New Patient Registration process.

    Demonstrate the ability to be flexible, organized, and function efficiently in a fast-paced environment.

    Handles Telephonic Financial Screening DAR schedule

    Reviews & Call patient's from WQ # 16774 & conducts pre-screening, provide list of documents & schedule appointment for Financial Counseling in the OAR.

    Minimum Qualifications

    Six months of service as a Hospital Care Investigator.

    In addition, you can submit your resume to with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.

    NYC Health and Hospitals offers a competitive benefits package that includes:
    • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
    • Retirement Savings and Pension Plans
    • Loan Forgiveness Programs for eligible employees
    • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
    • College tuition discounts and professional development opportunities
    • Multiple employee discounts programs
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