9CCS - Quality Virtual Support II - FL, United States
3 days ago

Job description
Service Center
CSCS FLEssential Job Duties
- Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
- Communicate findings to service advisors for training and compliance improvement purposes
- Identify areas for GP% improvement through report analysis and estimate review
- Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
- Report and track findings for management
- Comply with all Caliber safety rules, policy guidelines and company standards
- Other duties as assigned
Skill/Requirements
- High school diploma or GED
- Minimum 5 years related experience
- Must be able to understand the needs of the carrier and the customer.
- Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
- Detailed knowledge of CCC/Mitchell estimating & "P-Page" logic
- Excellent verbal & written communication skills
- Must be at least 18 years of age
- Multi-tasking; adapts easily to fast-paced environment
- Personable, friendly demeanor with "World Class" customer service approach to internal and external customers
- Must be able to sit for long periods of time
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
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