Customer Service Representative - Daytona Beach, FL, United States - TEKsystems

    TEKsystems
    TEKsystems Daytona Beach, FL, United States

    1 month ago

    TEKsystems background
    Description

    Description:

    Responsibilities:

    • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
    • This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
    • Will receive questions from borrowers, insurance agents and financial institutions.
    • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
    • Majority of calls will be in regards to payment and/or coverage questions.
    • The CSR must be able to multi-task between various systems to research and document the phone calls.
    • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
    • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

    Additional Skills & Qualifications

    • At least 1 year of RECENT customer service experience
    • Efficient in using a windows PC computer and navigating their software system (super easy to learn)
    • Typing: at least 35 WPM
    • Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
    • Internet connection
    • Reliable transportation

    NICE TO HAVE:

    • 2+ years of call center experience
    • Insurance or mortgage experience

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.