- Providing an exceptional customer service experience each day in a phone based environment.
- Enter a high volume of data; processing prescription information with speed and accuracy.
- Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
- Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.
- Working through current case queues to problem solve for patient care issues.
- Serving as a liaison between the clinical pharmacists and other medical professionals on patient's behalf.
- Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
- Maintaining patient records with strong attention to detail and confidentiality.
- Accurate retrieval of all prescription information and verifying through doctor calls.
- Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
- Placing outbound calls to patients to create, maintain or update their medication profiles.
- Serve as backup support for times of higher patient call volume.
- Effectively assist with patient questions over the phone.
- Performing in a high volume, fast paced environment to support ExactCare's nationwide patient base.
- Other tasks as required.
- Comfortable working in a phone based environment.
- Ability to work independently.
- Self-motivated and goal oriented.
- Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
- Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone.
- Thorough drug knowledge.
- Pharmacy billing knowledge.
- Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
- Strong prioritization and organizational skills.
- Maintain a high degree of confidentiality.
- Passion to help people and enrich their lives.
- Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
- Ability to exhibit ExactCare Pharmacy's Core Values in daily work.
- Must be 18+ years of age
- High school diploma/GED
- Prior experience in a pharmacy setting is preferred
- Pharmacy technician registration with State Board of Pharmacy is preferred
- Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
- Ability to work 9am until 5:30pm EST Monday through Friday
-
Firefly Product Specialist
3 weeks ago
Adobe Ohio City, United StatesOur Company · Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...
-
Senior physician, Department of Rheumatology
1 week ago
Quantum Ventures Venedocia, United StatesFor our clinic for gastroenterology and interventional endoscopy, department of rheumatology, we are currently looking for a/an · Senior physician, department of rheumatology · Are you looking for a new challenge? Then we have the perfect #DREAMJOB for you. · The Barmherzige Brüd ...
-
Retention Specialist
3 weeks ago
Bowling Green Ohio City, United StatesSalary: Depends on Qualifications · Location : Main Campus (BG), OH · Job Type: Full-Time · Job Number: BGSU00361 · Division: Diversity and Belonging · Department: TRIO Programs · Opening Date: 02/27/2024 · Pay Grade: 353 · Summary · The Retention Specialist is an entry l ...
-
Sales Account Manager
5 days ago
Air Products Ohio City, United StatesAt Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safes ...
-
Psychiatrist - Hybrid
5 days ago
Signature Health Ohio City, United StatesPsychiatrist · This is a hybrid role with 2 days/week on-site and the other 3 days/week remote. · Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our ...
-
Account Director, AEP
5 days ago
Hitachi Ohio City, United StatesLocation: · Remote - Ohio, United States · Job ID: · R · Date Posted: · Company Name: · HITACHI ENERGY USA INC · Profession (Job Category): · Sales, Marketing & Product Management · Job Schedule: · Full time · Remote: · Yes · Job Description: · General Information: ...
-
Maintenance Specialist
3 weeks ago
CRSI Lima, United StatesBASIC FUNCTIONS: · Responsible for maintaining Agency facilities, equipment and grounds as directed by supervisor. Performs repairs as well as preventative maintenance assuring Agency facilities, equipment and grounds are maintained in accordance to federal, state, county, local ...
-
Maintenance Specialist
1 week ago
CRSI Lima, United StatesBASIC FUNCTIONS: · Responsible for maintaining Agency facilities, equipment and grounds as directed by supervisor. Performs repairs as well as preventative maintenance assuring Agency facilities, equipment and grounds are maintained in accordance to federal, state, county, local ...
-
Program Specialist
3 weeks ago
CRSI Lima, United StatesBASIC FUNCTION: · As a management staff person and team leader, responsible for the supervision, service coordination and operation of designated programming and services for individuals with DD served by Champaign Residential Services, Inc. Establish, coordinate, and monitor nec ...
-
Program Specialist
1 week ago
CRSI Lima, United StatesBASIC FUNCTION: As a management staff person and team leader, responsible for the supervision, service coordination and operation of designated programming and services for individuals with DD served by Champaign Residential Services, Inc. Establish, coordinate, and monitor neces ...
-
Program Specialist
4 weeks ago
CRSI Lima, United StatesBASIC FUNCTION: As a management staff person and team leader, responsible for the supervision, service coordination and operation of designated programming and services for individuals with DD served by Champaign Residential Services, Inc. Establish, coordinate, and monitor neces ...
-
Field Technician I
3 weeks ago
RCG Moody International Limited c/- Intertek Lima, United StatesField Technician I - Construction Materials Testing · Professional Service Industries, Inc. (Intertek-PSI) is looking for a Field CMT Technician to join our Building & Construction team in Lima, OH. · Intertek-PSI is a leading US based provider of assurance, testing, inspection, ...
-
Software Quality Analyst
1 week ago
Crown New Bremen, United States Full timeResponsibilities · : The Software Quality Analyst is a critical role within our agile based cloud product development team. The Software Quality Analyst applies the principles and practices of software quality assurance throughout the software development life cycle. This include ...
-
Sourcing Specialist 1
2 weeks ago
Crown New Bremen, United States Full timeResponsibilities · : Strategic Sourcing Plans (Category Strategies) Implementation - Review pre-developed category strategies and collaborate with peers to ensure Purchasing activities and projects are in accordance with plans. Collaborate in developing the strategies for regio ...
-
Sourcing Specialist 1
1 week ago
Crown Equipment Corporation New Bremen, United StatesCompany Description: · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient an ...
-
Travel Nurse RN
5 days ago
ARMStaffing Neptune Township, United States Full timeARMStaffing is looking for RN - ER in Neptune, New Jersey · Shift: 12 Hour Night, 19:00:00-07:00:00, · Unit Details: C :J - EMR DEPT · At ARMStaffing we take care of our nurses We offer:Health & Retirement Benefits · Day-1 access to extensive benefits including Medical, Vision, ...
-
Travel Nurse RN
5 days ago
ARMStaffing Neptune Township, United States Full timeARMStaffing is looking for RN - Home Health in Neptune, New Jersey · Shift: 8 Hour Day, 07:00:00-15:00:00, 8.00-5 · Unit Details: C :Monmouth-SN · At ARMStaffing we take care of our nurses We offer:Health & Retirement Benefits · Day-1 access to extensive benefits including Medica ...
-
Travel Nurse RN
2 weeks ago
ARMStaffing Neptune Township, United States Full timeARMStaffing is looking for RN - TELE in Neptune, New Jersey · Shift: 12 Hour Night, 19:00:00-07:00:00, · Unit Details: C :J - EMR IP Holding · At ARMStaffing we take care of our nurses We offer:Health & Retirement Benefits · Day-1 access to extensive benefits including Medical, ...
-
Desktop Support
4 weeks ago
The Princeton Group Neptune Township, United StatesJob Description · Job DescriptionJoin my NJ clients innovative team and play a pivotal role in shaping the future of the IT support landscape. As a Desktop Support Specialist, you will have the chance to showcase your expertise in troubleshooting, technical problem-solving, and c ...
-
Clinical Lab Supervisor
2 weeks ago
K.A. Recruiting, Inc. Decatur, United StatesThis Clinical Lab Supervisor is responsible for the overall operation of the Clinical Lab Department with emphasis on day-to-day operations and supervising all personnel within the department. · EDUCATION & LICENSURE:Bachelor of Science degree. Registered by the ASCP. · National ...
MD Call Specialist - Ohio City, United States - ExactCare Pharmacy
Description
ExactCare helps people with chronic conditions and multiple medications overcome daily challenges to living healthier at home. Our solutions include at-home clinical pharmacy support and an easier, safer way to manage medications.
Job Details:
MD Call Specialists in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare's patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outline job duties and responsibilities.
Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets.
This is an office (or remote) based, cubicle environment, allowing the MD Call Specialist to provide an exceptional patient experience. ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work.
Responsibilities