Jobs
>
Roanoke

    Customer Service Coordinator - Roanoke, United States - Atlantic Constructors, Inc.

    Atlantic Constructors, Inc.
    Atlantic Constructors, Inc. Roanoke, United States

    4 weeks ago

    Default job background
    Description

    Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.


    Benefits:
    Atlantic Constructors is dedicated to providing its employees and their eligible family members with a wide range of benefits.

    From competitive benefits to on-site wellness programs, we provide resources to support you and your family's health, well-being and happiness.

    We have created a comprehensive benefits package that includes:


    • Medical Insurance Plans
    • Dental Insurance Plan
    • Vision Insurance Plan
    • 401(K) Retirement Plan with Generous Company Matching
    • Health Savings Plan
    Atlantic Constructors offers competitive benefits, for more information check out our comprehensive list on our website.


    Summary/Objective:


    The dispatcher will be responsible for scheduling service technicians, handling high call volume, ordering equipment, and providing high-level customer service.


    Essential Functions:

    • Assigns service technicians to jobs and coordinates service resources
    • Schedules personnel, materials, sub-contractors and equipment based on project needs, skillsets, and availability
    • Inputs project location into system
    • Responsible for customer interaction/satisfaction
    • Interacts and communicates with all administrative staff, project managers, HVAC field technicians, electricians and management
    • Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements
    • Conducts customer call backs to ensure highest level of satisfaction
    • Obtains all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers
    • Must be a self-starter, take initiative, be able to work independently, and work collaboratively in a team environment
    • Performs other related duties as directed

    Supervisor Responsibility:
    No


    Required:

    • Minimum of 6+ months call center experience, preferably in a dispatch environment
    • Excellent customer service skills
    • Able to multi-task and work in fast paced work environment
    • Ability to handle high call volume
    • Ability to make scheduling decisions based on current needs
    • Possess excellent problem resolution skills
    • Excellent communication/follow-up skills
    • Basic knowledge of MS Office Suite
    • HS diploma, or GED equivalent
    The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:


    Work Environment:

    • Works in a professional office environment and routinely uses standard office equipment
    • Position may require visits to construction site

    Physical Demands:

    • This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines

    Travel:

    • May require infrequent travel (typically not overnight)

    Preferred:

    • One year dispatch experience, preferably in a construction/industrial environment Experience in an construction/industrial services environment
    • Viewpoint, Field Connect and Bidtracer experience
    • Prior military experience preferred
  • Paul Mitchell Schools

    Service Desk Coordinator

    2 weeks ago

    Paul Mitchell Schools Roanoke, United States

    Paul Mitchell The School [ Roanoke VA ] is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful lear ...

  • Paul Mitchell Schools

    Service Desk Coordinator

    2 weeks ago

    Paul Mitchell Schools Roanoke, United States

    Job Description · Job DescriptionPaul Mitchell The School [ Roanoke VA ] is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture ...

  • The ALS Association

    Care Services Coordinator

    3 weeks ago

    The ALS Association Roanoke, United States

    Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through ...

  • Haley Automotive Group

    Automotive Service Appointment Coordinator

    2 weeks ago

    Haley Automotive Group Roanoke, United States

    Job Description · Job DescriptionPOSITION SUMMARY: · • Basic knowledge of company products (labor rates, menu item prices, models, series, options, · warranties, vehicle maintenance, standard equipment, specifications). · • Demonstrate sensitivity toward customers and strong inte ...

  • Atlantic Constructors, Inc.

    Customer Service Coordinator

    3 weeks ago

    Atlantic Constructors, Inc. Roanoke, United States

    The dispatcher will be responsible for scheduling service technicians, handling high call volume, ordering equipment, and providing high-level customer service. Essential Functions: Assigns service technicians to jobs and coordinates service resource Customer Service Coordinator, ...

  • The ALS Association

    Care Services Coordinator

    3 weeks ago

    The ALS Association Roanoke, United States

    Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through ...

  • Atlantic Constructors, Inc.

    Customer Service Coordinator

    3 weeks ago

    Atlantic Constructors, Inc. Roanoke, United States

    Job Description · Job DescriptionAtlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years. · Benefits: · Atlantic Construc ...

  • The ALS Association

    Care Services Coordinator

    3 weeks ago

    The ALS Association Roanoke, United States

    Job Description · Job DescriptionEstablished in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinatin ...

  • Alsco

    Customer Service Coordinator

    2 weeks ago

    Alsco Roanoke, United States

    ** Customer Service Coordinator** · **Job Category****:** Service **Requisition Number****:** CUSTO022444 Showing 1 location **Job Details** · **Description** · Classification: · Non-Exempt · We are Alsco Uniforms. Weve been working hard for our customers since 1889 when we ...

  • Johnson Controls International

    Service Coordinator

    1 week ago

    Johnson Controls International Salem, United States

    The Service Coordinator will act as a resource to coordinate quality related activity across several departments, including Service, Manufacturing, Quality Assurance and Engineering. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Leads Coordinator, QA Manager, Servi ...

  • Elevance Health

    LTSS Service Coordinator-RN Clinician

    3 weeks ago

    Elevance Health Roanoke, United States

    Anticipated End Date: Position Title:LTSS Service Coordinator-RN ClinicianJob Description:This is a field position and the candidate should reside in Salem, Roanoke, Montgomery, and Craig counties.The LTSS Service Coordinator RN Clinician is responsible for overall management of ...

  • Elevance Health

    LTSS Service Coordinator-RN Clinician

    2 weeks ago

    Elevance Health Roanoke, United States

    This is a field position and the candidate should reside in Salem, Roanoke, Montgomery, and Craig counties. · The LTSS Service Coordinator RN Clinician is responsible for overall management of member's case within the scope of licensure; provides supervision and direction to non- ...

  • Johnson Controls

    Service Coordinator

    1 week ago

    Johnson Controls Salem, United States

    SUMMARY · The Service Coordinator will act as a resource to coordinate quality related activity across several departments, including Service, Manufacturing, Quality Assurance and Engineering. · ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Leads the service effo ...

  • Elevance Health

    LTSS Service Coordinator-RN Clinician

    2 weeks ago

    Elevance Health Roanoke, United States

    This is a field position and the candidate should reside in Salem, Roanoke, Montgomery, and Craig counties. · The LTSS Service Coordinator RN Clinician is responsible for overall management of members case within the scope of licensure; provides supervision and direction to non-R ...

  • Advanced Health Services

    Home Health Licensed Practical Nurse LPN

    1 week ago

    Advanced Health Services Roanoke, United States Full time

    We are hiring for a dynamic and outstanding Home Health Licensed Practical Nurse. We are seeking coverage between Roanoke and Pulaski on opposite days. · At Advanced Health Services, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningf ...

  • Advanced Health Services

    Home Health Registered Nurse

    1 week ago

    Advanced Health Services Roanoke, United States Full time

    We are hiring for a Home Health Registered Nurse to join our passionate and dedicate team · At Advanced Health Services, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their ...

  • Advanced Health Services

    Home Health Registered Nurse

    1 week ago

    Advanced Health Services Roanoke, United States Full time

    We are hiring for a Home Health Registered Nurse to join our passionate and dedicated team · At Advanced Health Services, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, thei ...

  • Advanced Health Services

    Home Health Registered Nurse

    3 weeks ago

    Advanced Health Services Roanoke, United States Full time

    We are hiring for a Home Health Registered Nurse. · At Advanced Health Services, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communiti ...

  • Infinity Systems

    Digital Radio Product Manager

    1 week ago

    Infinity Systems Roanoke, United States

    "Our task has never been more important than it is today. As the largest state-owned IT company, we shape the path of public administration and society into the digital future. We protect the data of the state, businesses, and citizens, creating trust and guaranteeing the digital ...

  • Commonwealth of Virginia

    Community Practice Service Coordinator

    4 days ago

    Commonwealth of Virginia Blacksburg, United States

    Job Description · The Community Practice (CPrac) service at the Veterinary Teaching Hospital (VTH) provides high quality primary care to clients within a 35-mile radius of the vet school as well as opportunities for clinical year veterinary students to participate in a primary c ...