- Medical Insurance Plans
- Dental Insurance Plan
- Vision Insurance Plan
- 401(K) Retirement Plan with Generous Company Matching
- Health Savings Plan
- Assigns service technicians to jobs and coordinates service resources
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skillsets, and availability
- Inputs project location into system
- Responsible for customer interaction/satisfaction
- Interacts and communicates with all administrative staff, project managers, HVAC field technicians, electricians and management
- Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements
- Conducts customer call backs to ensure highest level of satisfaction
- Obtains all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers
- Must be a self-starter, take initiative, be able to work independently, and work collaboratively in a team environment
- Performs other related duties as directed
- Minimum of 6+ months call center experience, preferably in a dispatch environment
- Excellent customer service skills
- Able to multi-task and work in fast paced work environment
- Ability to handle high call volume
- Ability to make scheduling decisions based on current needs
- Possess excellent problem resolution skills
- Excellent communication/follow-up skills
- Basic knowledge of MS Office Suite
- HS diploma, or GED equivalent
- Works in a professional office environment and routinely uses standard office equipment
- Position may require visits to construction site
- This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines
- May require infrequent travel (typically not overnight)
- One year dispatch experience, preferably in a construction/industrial environment Experience in an construction/industrial services environment
- Viewpoint, Field Connect and Bidtracer experience
- Prior military experience preferred
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Customer Service Coordinator - Roanoke, United States - Atlantic Constructors, Inc.
Description
Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.
Benefits:
Atlantic Constructors is dedicated to providing its employees and their eligible family members with a wide range of benefits.
From competitive benefits to on-site wellness programs, we provide resources to support you and your family's health, well-being and happiness.
We have created a comprehensive benefits package that includes:Summary/Objective:
The dispatcher will be responsible for scheduling service technicians, handling high call volume, ordering equipment, and providing high-level customer service.
Essential Functions:
Supervisor Responsibility:
No
Required:
Work Environment:
Physical Demands:
Travel:
Preferred: