Sr Client Manager - Boise, United States - Idaho State Job Bank

Description

Sr Client Manager

• NetSuite Services
• Partner Focused at Oracle in Boise, Idaho, United States Job Description Job Description Why Oracle NetSuite? One word transformation.

At Oracle NetSuite, we believe the cloud is here to stay and so do our 30,000+ customers.

We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all.

Businesses need to be lean, efficient and agile.

Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward.

Founded in 1998 as THE cloud applications pioneer, today Oracle's NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at Oracle NetSuite At Oracle NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers.

Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success.

And we DO celebrate, because if you don't have fun along the way, then what's the point? Responsibilities include:
+ Lead continuous improvement initiatives and address escalations across internal and Partner teams using solid understanding of Customer business process requirements and Oracle + NetSuite platform functionality. + Work proactively to analyze the Customer Journey at Oracle + NetSuite and identify opportunities for continuous improvement in Oracle + NetSuite products and services to reduce churn, enhance ARR and enable Customer Success. + Manage complex escalations involving our Partners and our mutual Customers to successful resolution. + Possess a fundamental understanding of the NetSuite platform and it's functionality. + Develop and leverage strong relationships within Oracle + NetSuite and across the Partner ecosystem (Solution Provider, Alliances, SDN ) to ensure successful outcomes and provide real-time feedback to product and operations teams. + Drive maximum adoption of Oracle + NetSuite solutions in conjunction with Client and Partner needs + Understand and advocate for the 3-Party dynamic between Oracle + NetSuite, our Partners and our mutual Customers to include Rules of Engagement, Rev Share, Advanced Partner Support (APS) and Partner Expertise, Authorizations & Entitlements + Place the client first in everything with focus on first year of experience with Oracle + NetSuite: Time-to-value, initial adoption & satisfaction, business results and Customer Satisfaction + Develop customer experience insights through direct customer-partner interaction and NetSuite-internal feedback from other departments + Identify solution expansion opportunities via high value relationship with Partners, Clients and internal teams. + Ensure Partners and Clients realize the value of their investment with Oracle + NetSuite to ensure they remain a long-term customer. + Provide input into the Customer Success Methodology and direction. + Embrace leadership roles toward improvement of the team.


Preferred Qualifications include:
+ Strong understanding of SaaS/Cloud ERP, CRM, SFA, and/or OmniChannel Commerce business processes and user experience. + Proficiency on the Oracle + NetSuite platform strongly preferred, including implementation consulting, Customer-employed and/or Partner-employed experience. + Fundamental understanding of Oracle + NetSuite's core functionality, Analytics and Support architecture. NOTE - competitive platform solution experience will be considered. + Vertical-specific experience in Manufacturing, W/D, Retail/Ecommerce, Services and/or Software highly desired. + Demonstrated executive-level communication skills (process-first mindset, P&L acumen, negotiation & diplomacy) + Consulting role experience strongly preferred + Familiarity with Oracle + NetSuite's Direct, AMO and Partner Revenue models & selling motion a plus. + Ability to exhibit grace under pressure, execution drive and readiness to advocate for the Partner and our mutual Clients while balancing the needs of Oracle + NetSuite. + Bachelor level degree in Accounting, Finance or comparable area strongly preferred. MBA or other relevant graduate degree a plus. + English language read/write/speak proficiency. Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. At Oracle, we don't just value differences-we celebrate them. We're committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

#SuiteJobs #LI-Remote Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only Hiring Range:
from $86,200 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits k) Savings and Investment Plan with company match 8.

Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation paid holidays 10.


Paid sick leave:
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance This job requires proficiency in the English language.

Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions.

As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

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