Contact Center Rep- Credit Card March 23rd Charlotte, NC

Only for registered members Charlotte, United States

1 month ago

Default job background
Full time $22 - $27.75 (USD)

Job Summary

The Contact Center Representative- Credit Card promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner.

Responsibilities

  • Creates an exceptional Customer experience supporting customers (Consumer Corporate Commercial or private label) with inbound phone written chat or other inquiries by displaying a positive and professional tone understanding the customer's needs and providing solutions at first point of contact for customers and internal business partners
  • Knowledgeable of the various products/services able to communicate relevant solutions including digital banking self serve options while navigating multiple systems/applications while ensuring proper call risk compliance

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