Contact Center Rep- Credit Card March 23rd Charlotte, NC
1 month ago

Job Summary
The Contact Center Representative- Credit Card promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner.Responsibilities
- Creates an exceptional Customer experience supporting customers (Consumer Corporate Commercial or private label) with inbound phone written chat or other inquiries by displaying a positive and professional tone understanding the customer's needs and providing solutions at first point of contact for customers and internal business partners
- Knowledgeable of the various products/services able to communicate relevant solutions including digital banking self serve options while navigating multiple systems/applications while ensuring proper call risk compliance
Job description
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