HR Business Partner/Office Manager – Houston Customer Experience Center - Houston, Texas, United States

At Clover Health, People Operations plays a critical role in enabling teams to do meaningful work that improves members' lives. We're seeking an HR Business Partner / Office Manager to support Clover's Houston Experience Center — one of our most important locations. In this highl ...

Job description

At Clover Health, People Operations plays a critical role in enabling teams to do meaningful work that improves members' lives. We're seeking an HR Business Partner / Office Manager to support Clover's Houston Experience Center — one of our most important locations. In this highly visible, fully onsite role, you will have direct impact by supporting employees, strengthening leaders, and shaping a high-quality onsite experience.

This role serves as the primary People partner for onsite employees and front-line and mid-level leaders within the Medicare Advantage (MA) organization. Embedded onsite at the Houston Experience Center and operating with a high degree of autonomy, you will align business objectives with employee needs, provide guidance on employee relations and performance management, and ensure consistent, equitable people practices. While overseeing onsite office operations, this role is first and foremost a strategic HR partner focused on manager enablement, culture stewardship, and driving engagement and performance in partnership with People Operations and MA leadership.

As an HR Business Partner/Office Manager, you will:

• Strategic HR Partnership & Manager Enablement
  • Serve as the primary People partner for Houston employees and MA front-line and mid-level leaders.
  • Coach managers on performance, development, engagement, and accountability, translating business priorities into practical people solutions.
  • Reinforce Clover's culture and inclusion commitments while strengthening manager capability and team effectiveness.
• Employee Relations, Performance & HR Operations
  • Lead employee relations matters end-to-end, including investigations, corrective action, and resolution.
  • Support performance management and complex employee conversations.
  • Ensure consistent, compliant application of policies across onboarding, offboarding, leaves, and performance cycles.
  • Partner with Legal and senior People Ops leaders on sensitive cases and proactively identify engagement or retention risks.
• Office Leadership & Experience Center Operations
  • Own the onsite employee and visitor experience at the Houston Experience Center, serving as the front-of-house People Operations presence.
  • Oversee facilities, IT, security, vendors, and daily office operations.
  • Manage office logistics including space coordination, supplies, shipments, badge access, and conference rooms.
  • Support leadership meetings, employee events, and engagement initiatives to ensure a professional and welcoming environment.

Success in this role looks like:

• Within the first 90 days, success will be defined by building strong relationships with leaders and employees, establishing credibility as the onsite HR partner, effectively managing employee relations matters, and ensuring smooth office operations.
• Within the first 6 months, success will be defined by strengthening manager capability, reducing reactive employee issues through proactive coaching, and improving consistency in people practices and employee experience.
• Future success will be defined by sustained improvements in engagement, retention, and performance, and by being recognized as a trusted strategic partner who positively impacts business outcomes.

You should get in touch if:

• You have 4–6+ years of progressive HR experience in a fast-paced or regulated environment, supporting healthcare, call center, or frontline teams.
• You possess strong employee relations expertise, including investigations and performance management.
• You have a proven ability to partner with front-line and mid-level leaders to drive accountability and team performance.
• You have solid knowledge of employment laws and HR compliance fundamentals.
• You are comfortable operating in a highly visible, fully onsite role with autonomy and ownership.
• You have experience with office operations or facilities coordination is a plus.
• You have a background in change management, manager capability building, partnership with Legal or HR Centers of Excellence, onsite employee experience, and bilingual (Spanish) skills are a plus.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Onsite

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $130,000 to $159,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc.