- Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
- Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.
- Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
- Assists more senior associates in achieving business results by:
- utilizing technical knowledge to identify opportunities to enhance the effectiveness of business processes.
- establishing priorities for self and, where appropriate, others.
- allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.
- contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc).
- Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
- Performs other duties as appropriate.
- Maintains responsibility for high-quality delivery of training programs (e.g., leadership development courses), delivering talent development courses to associates across the Company.
- Delivers instructor-led and virtual talent development courses for associates
- Reviews and analyzes feedback on programs from internal customers; identifies trends in feedback and provides follow-up for issue resolution and/or appropriate communication to business leaders.
- Leads skill-building training projects by working with SMEs, learning designers, and vendors to design and deploy training programs across the enterprise.
- Works with members of the HR and Talent Development Team to support the assessment of talent development needs and build action plans that support the talent development strategy.
- Contributes to projects and initiatives that support talent development and performance improvement strategies for all associates within his/her assigned business unit.
- Orders and maintains instructional materials.
- Drafts and sends relevant communication to participants in a timely manner.
- Engage all levels of learners from cross-functional teams spanning countries and time zones.
- Collaborate with other members of the Talent Development team in course development and planning.
- Coordinate course logistics to include use of space, facilities and technology for all training events.
- Support course sustainment of learning and transfer of knowledge from the classroom to on-the-job performance.
- Bachelor's degree in Human Resources Management, Communications, Hospitality management or related discipline.
- Expected travel up to 50%.
- 3+ years of corporate delivery/facilitation experience and/or training program development experience
- Experience in hospitality, timeshare or sales and marketing industry preferred
- Prior experience with virtual learning platforms (Adobe Connect, MS Teams)
- Prior experience working with learning management systems to assign and track training delivery
- Prior experience using established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation and evaluation.
- Prior experience in the development of Instructor-led training and various support materials including job aids, participant materials and instructor scripts.
- Superb facilitation and classroom management skills.
- Analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data.
- Proven ability to apply excellent written and verbal communication skills.
- Strong consulting skills and ability to interface with senior business leaders.
- Superior time management and organizational skills.
- Strong quality assurance/editing skills.
- Proficiency with Microsoft Office 365 Suite, including advanced MS Word, Excel, and PowerPoint skills.
- Strong organizational, planning, administrative, multi-tasking, prioritization, and problem-solving skills.
- Ability to work under pressure in a positive professional manner and to be flexible and adaptive to change while still providing superior customer service.
- Ability to seek direction/approval on essential matters, yet work with minimum supervision, using professional judgment and diplomacy.
- Work in a team-oriented environment with a number of professionals with different work styles and support needs.
- Flexibility, adaptability, and the capability to manage and prioritize multiple and conflicting priorities and tasks.
- Strong knowledge of labor laws and governmental regulatory compliance.
- High level of skill in managing confidential and sensitive information and data.
- Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
- Strong leader able to influence without authority.
- Delivers results and ability to balance priorities under pressure.
- Up to 50% travel (domestic and international)
Manager, Talent Development - Orlando, United States - Marriott Vacations Worldwide
Description
Generic Position Summary
As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under close supervision or within well-established guidelines to complete routine tasks.
Specific Job Summary
The Manager, Talent Development will design and deliver high-quality learning programs that support the development and growth of MVW Associates worldwide. The Manager, Talent Development maintains responsibility for delivering learning programs through a variety of delivery methods including instructor-led, computer-based, web-based and mobile training. He/she will promote and nurture the experiential learning of participants by facilitating courses, monitoring participants, providing a safe environment conducive to learning and keeping stakeholders informed.
Generic Expected Contributions
Specific Expected Contributions
TALENT DEVELOPMENT
Generic Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Technology). College degree and/or relevant experience typically required.
Specific Candidate Profile
Education:
A minimum of 5 years' work experience in Human Resources, including 3 or more years' experience in a Training & Development facilitation role required.
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Experience:
Skills and Attributes:
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture