Hospital Operations Manager - Highland Park - GoodVets

    GoodVets
    GoodVets Highland Park

    1 day ago

    Full time
    Description


      

    Who We Are:


    GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.    

    The Opportunity:


    As our Hospital Operations Manager, you'll be the operational heartbeat of the hospital. You'll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you're the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences. 

    What You'll Do:

    • Lead all daily hospital operations
    • Ensure compliance with all operating standards and requirements
    • Create and maintain accurate work schedules
    • Hire, train, and onboard new team members—setting the bar for performance and culture
    • Prepare monthly reports on hospital performance, staffing needs, margins, and trends
    • Conduct performance reviews and provide coaching for growth
    • Monitor inventory, manage ordering, and maintain cost control
    • Support doctors, staff, and clients with clarity, speed, and professionalism

    Our Hospital Managers Bring:

    • Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities
    • Client Relations: Maintains a top-tier client experience and proactively resolves issues
    • Team Leadership: Hires and develops high-performing teams; models accountability and professionalism
    • Culture & Growth: Builds a positive, results-driven environment and rewards excellence
    • Technical Support: Strong veterinary technician skillset; able to model technical and patient-care excellence

    Required Qualifications:

    • Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.
    • Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred
    • Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others
    • Advanced skills in Practice Management Systems and MS Excel.
    • Basic accounting skills
    • Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
    • Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.
    • Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure
    • Demonstrated passion to make a difference in pets and people's lives

    What We Offer Our Hospital Managers:

    • Competitive Compensation: A strong base salary with a generous annual performance-based bonus—because we believe in rewarding the leaders who drive our success.
    • Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage.
    • 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals.
    • Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance.
    • Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.
    • A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins—big and small.

    Ready to take the next step in your career?


    Join a company that invests in you and your future. At GoodVets, you're not just managing a hospital—you're shaping the standard for veterinary care.

    Apply today and let's build something exceptional—together.

    Compensation Range $75,000—$80,000 USD

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