Service Catalog/Change Mgmt Engineer - West Chester, PA
6 days ago
Job Description
Responsible for the design development and promotion of forms and workflows within PMG Service Catalog Works with customers to gather requirements for modifications and enhancements to the Catalog and its components Ensures technical feasibility as well as process optimization and automation Integrates knowledge of business functional priorities Acts as a key contributor in a complex crucial environment May lead teams or projects and share expertise Interacts with customers to gather requirements for requested Catalog modifications enhancements Performs analysis of user needs documentation of requirements translation into proper system requirement specifications Makes suggestions to improve solution design throughout requirements analysis phase Adheres to standardization governance guidelines Collaborates with Infrastructure Application Development leads cross-functional teams systems design development Coordinates tooling process changes appropriate technical groups leadership teams vendor suppliers ensure efficient solutions Subject Matter Expert on the Service Catalog Creates updates internal documents not limited procedure documentation standardization guidelines user guides training materials troubleshooting guides web content documentation templates tooling process changes Regular consistent punctual attendance Must be able to work nights weekends variable schedule necessary
Job description
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