- High School Diploma or equivalent required.
- Four (4) years' customer service experience required. Upscale hotel experience preferred.
- Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
- Ability to identify and prioritize issues.
- Excellent organizational skills.
- Strong interpersonal skills.
- Excellent telephone etiquette and verbal and written communication skills required.
- Must possess friendly and outgoing demeanor.
- Must have ability to multi-task.
- At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
- A qualified candidate/employee must have and maintain a valid ID or driver's license with an acceptable driving record as determined by the enterprise's insurance carrier.
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VIP Services Supervisor
6 days ago
San Manuel Casino Highland, United States Full timeJOB DESCRIPTION The VIP Services Supervisor is an integral part of the VIP Services department and will oversee VIP Services Representatives. The VIP Services Supervisors range of responsibilities will include overall ticket usage for each sponsorship, outbound and inbound telema ...
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Lead Vip Services Concierge
3 days ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of VIP Services Leadership, the Lead VIP Services Concierge is responsible for extending premium hospitality and exquisite service to our VIP guests across all business units, while operating at the highest level of discretion and confidentiality. The Lead Con ...
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Lead VIP Services Concierge
1 day ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of VIP Services Leadership, the Lead VIP Services Concierge is responsible for extending premium hospitality and exquisite service to our VIP guests across all business units, while operating at the highest level of discretion and confidentiality. The Lead Con ...
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Hotel Lobby Ambassador
4 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Chef Concierge and Front Desk Management, the Lobby Ambassador is responsible for engaging with Hotel guests to enhance their overall experience. The Lobby Ambassador graciously acknowledges and welcomes all guests according to enterprise and Department ...
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Hotel Reservation Agent
2 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Part timeUnder the direction of the Hotel Reservations Manager, the Reservations Agent is responsible for assisting potential and current guests with all room sales needs and inquiries while meeting the Forbes Travel Five Star guidelines. The Reservations Agent is the "voice" of the Hotel ...
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Spa Concierge Supervisor
2 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeReporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel's health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience ...
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Spa Concierge Supervisor
2 weeks ago
Yaamava Resort & Casino at San Manuel Highland, United StatesReporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel's health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience ...
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Hotel Lobby Ambassador
2 weeks ago
Yaamava Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Chef Concierge and Front Desk Management, the Lobby Ambassador is responsible for engaging with Hotel guests to enhance their overall experience. The Lobby Ambassador graciously acknowledges and welcomes all guests according to enterprise and Department ...
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Hotel Bell Person
4 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests; ensuring the highest customer service standards of the Hotel brand are upheld at all times. The Bell Person consistently e ...
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Senior Manager, Hotel Operations
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Director of Hotel Operations, the Senior Manager of Hotel Operations runs the hotel as an integral part of the gaming operation. The Senior Manager of Hotel Operations is responsible for the overall support and management of the day-to-day operations of ...
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VIP Services Concierge
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual ...
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Bell Desk Supervisor
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Chef Concierge, the Bell Captain consistently elevates guest satisfaction by delivering best in class service and creating memorable experiences for guests at every opportunity. The Bell Captain holds responsibility for overseeing the day-to-day operati ...
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VIP Services Supervisor
2 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeThe VIP Services Supervisor is an integral part of the VIP Services department and will oversee VIP Services Representatives. The VIP Services Supervisor's range of responsibilities will include overall ticket usage for each sponsorship, outbound and inbound telemarketing, hotel ...
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Hotel Door Person
6 days ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of Bell Captain, the Door Person serves as a professional and knowledgeable representative of the hotel to all internal and external guests, ensuring the highest customer service standards of the Hotel brand are upheld at all times. The Door Person holds respo ...
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Hotel Door Person
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of Bell Captain, the Door Person serves as a professional and knowledgeable representative of the hotel to all internal and external guests, ensuring the highest customer service standards of the Hotel brand are upheld at all times. The Door Person holds respo ...
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Lead Gardener
2 weeks ago
Yaamava Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Floral Manager, the Lead Gardener, Horticulture & Floral oversees floral designs, assigns duties, and manages work flow in the floral department. The individual selected for this role is responsible for overseeing all interior plants and living wall on ...
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Lead Gardener
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Floral Manager, the Lead Gardener, Horticulture & Floral oversees floral designs, assigns duties, and manages work flow in the floral department. The individual selected for this role is responsible for overseeing all interior plants and living wall on ...
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Lead Gardener
2 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Floral Manager, the Lead Gardener, Horticulture & Floral oversees floral designs, assigns duties, and manages work flow in the floral department. The individual selected for this role is responsible for overseeing all interior plants and living wall on ...
Hotel Concierge - Highland, United States - Yaamava' Resort & Casino at San Manuel
Description
Under the direction of the Chef Concierge, the Concierge consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. The Concierge designs and coordinates experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations, while meeting Forbes Travel Guidelines. The Concierge partners closely with other departments to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
Essential Duties & Responsibilities
1. Provides highest services standards to guests during all interactions. Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently. Assists guests with booking changes and inquiries regarding reservations. Communicates effectively to guests in a high call volume setting. Ensures guest information is updated and accurate at all times; verifies addresses, phone numbers, email, guest profiles and preferences. Reviews daily arrival report in order to identify special requests. Works closely with VIP Services and Player Development teams to ensure all guests and Casino needs are met.
2. Provides excellent service by addressing and resolving guest concerns with immediate and exemplary solutions, going above and beyond to recover any service opportunities and exceed guest expectations. Maintains proper record keeping for guest accounts. Graciously provides information about hotel offerings and local surroundings to enhance guest experience.
3. Safeguards confidential nature of guests, department, and enterprise data; adheres to all health and safety policies and procedures set by enterprise.
4. Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to Supervisor/Manager on Duty as needed. Ensures follow up to confirm timely completion and resolution.
5. Contributes to environment which motivates employees to collaborate, learn, perform, and develop their skills. Completes regular customer service and safety training to keep certifications current as needed.
6. Performs other duties as assigned to support efficient operation of Department.
Education/Experience/Qualifications
Certificates/Licenses/Registrations
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today
Source: Hospitality Online