- Leads delivery of day-to-day operational excellence in everything related to the customer journey.
- Champion the center's guest experience program including training and development of all URW employees and contractors in Westfield STYLE. Lead weekly meetings with all departments to train and highlight best practices in customer service.
- Develops and leads center initiatives for new customer services and amenities.
- Works with General Manager, Facilities Director, and Marketing Director to implement projects that will enhance the overall guest experience including modifications and enhancements to existing center services and amenities, or the development of new services and amenities that align with the vision for the centers long term business plan.
- This is an active role. The successful candidate will spend a significant amount of time in the field meeting with tenants, customers, hospitality, community, etc.
- Leads operational support of marketing activations and center events to ensure operational excellence.
- Leads retailer onboarding and continued engagement with all URW policies and procedures to ensure stringent operational alignment with the overall center standards. This includes updating and distribution of the Shopping Center Retailer Handbook and Shopping Center Rules.
- Connects key Sales Based Rent tenants with Center Marketing team to drive key performance indicators.
- Manage online retailer communication platform URWConnect.
- Leads B2B development and implementation of hospitality / tourism concierge programs, residential outreach, and B2B office precinct programs in conjunction with center management and center marketing.
- Assist with other duties as assigned.
- 2 + years of previous retail, customer service/concierge or sales/marketing experience required.
- Prior experience with hotel, retail, or restaurant "front of house" guest service is preferred.
- Strong organizational ability and can effectively manage multi projects in a fast-paced environment.
- Must be a strategic and analytical thinker.
- Must demonstrate strong verbal and written communication skills.
- Must be flexible and able to work days, nights, weekends and holidays.
- B.A. or B.S. degree or equivalent preferred.
- Required to frequently sit, talk, and listen.
- Required to stand and walk up to 8 hours a day.
- Must be able to communicate verbally in person and on the phone throughout the day.
- Able to bend, stoop and reach up to 4 hours a day.
- Able to climb stairs several times a day.
- Lift and carry up to 35 lbs. for at least 15 minutes at a time.
- Able to travel locally and the surrounding community where Flagship Center is located.
Associate Manager, Guest - San Diego, United States - Unibail-Rodamco-Westfield
Description
Associate Manager, Guest & Retail Experience
What we offer
Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you'll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You'll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application
Join our team of world class shopping center management and marketing professionals, who take pride in taking care of our guests every need while they shop, dine, work and play The Guest & Retail Experience Manager is an associate level management role that leads driving operational excellence in the retail environment as well as the lead manager in cultivating and ensuring strong retailer relationships. This role contributes to the total asset value creation working in partnership with the General Manager (GM) and other internal and external stakeholders.
In this role, your main missions are:
What we are looking for
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the physical skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Compensation
Exempt
$65,000 – $80,000 + Discretionary Annual Bonus
What is important to us
Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW's flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.
Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.
Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's differences.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.
Join us to Reinvent Being Together.