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    Gateless Services Account Manager - West Chester, United States - Amano McGann, Inc

    Amano McGann, Inc
    Amano McGann, Inc West Chester, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Position Summary: The Gateless Services Account Manager is an integral position in the management services division of Amano McGann. The ideal candidate should have a general understanding of parking operations and parking technology solutions. The ideal candidate should have strong customer service skills and be process oriented.

    Reports to: Vice President of Sales

    Direct Reports: None

    Key Responsibilities:

    • Deliver premier customer service to our clients
    • Resolve client requests and concerns efficiently
    • Ensure proactive communication with clients regarding opportunities to improve operations.
    • Ensure that proper parking, security, and cash control procedures are followed.
    • Maximizing profitability through revenue development, facility marketing, and other measures
    • Ability to assess rates and review data with clients to maximize the revenue of their assets.
    • Perform general accounting duties such as monthly review process with clients.
    • Implement all policies and procedures to ensure compliance with all OSHA laws.
    • Ability to build and manage processes.
    • Creating and processing sales orders in a timely manner
    • Follow up on cold and warm leads to further the sales process
    • Perform data entry duties in regard to metrics, sales figures, and other key data
    • Work closely with sales management on scheduling client conferences and meetings.

    ***These Key Responsibilities are general in nature and may be augmented with additional duties as determined by the needs of your manager.

    Qualifications:

    • Experience in Parking Operations
    • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
    • Passionate about customer service and client satisfaction.
    • Prior experience developing budgets and P&L (Profit and Loss) review a plus.
    • Ability to react and problem-solve quickly.
    • Persuasive and goal-oriented
    • Self-motivated and self-directed
    • Able to multitask, prioritize, and manage time efficiently
    • In-depth understanding of company services and its position in the industry
    • High school degree or equivalent
    • Ability to work independently or as an active member of a team
    • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
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