IT Support Technician - Oak Park - Revel Staffing

    Revel Staffing
    Revel Staffing Oak Park

    5 days ago

    Description

    We are seeking an IT Support Technician to provide day-to-day technical support for clinical and administrative staff. This role is responsible for delivering high-quality assistance with user accounts, healthcare applications, EMR/EHR access, password resets, and general IT support.

    This is an excellent opportunity for a tech-savvy, service-oriented professional who enjoys helping users, solving problems, and supporting mission-critical healthcare operations.

    Key Responsibilities

    • Respond to inbound support requests from internal users via phone, email, and ticketing system
    • Provide first-level technical support for common issues, including:
    • Password resets
    • Account lockouts
    • EMR/EHR and healthcare application access issues
    • VPN connectivity
    • Email support
    • Basic network and connectivity troubleshooting
    • Troubleshoot software issues and basic hardware problems using established procedures, internal documentation, and knowledge base resources
    • Accurately document incidents, troubleshooting steps, resolutions, and follow-up actions in the ticketing system
    • Escalate more advanced or unresolved issues to higher-level IT support teams or application specialists
    • Deliver excellent customer service to clinical and non-clinical users with varying levels of technical ability
    • Maintain strict compliance with HIPAA, data privacy, security, and confidentiality requirements
    • Assist with high-volume support periods, system rollouts, and special IT projects as needed

    Qualifications

    • High school diploma or GED required
    • Associate degree in Information Technology, Computer Science, or related field preferred
    • HIPAA/compliance certification required
    • At least 1 year of IT help desk, technical support, desktop support, or service desk experience preferred
    • Experience supporting users in a healthcare, hospital, medical office, or clinical environment preferred


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