- Respond to inbound support requests from internal users via phone, email, and ticketing system
- Provide first-level technical support for common issues, including:
- Password resets
- Account lockouts
- EMR/EHR and healthcare application access issues
- VPN connectivity
- Email support
- Basic network and connectivity troubleshooting
- Troubleshoot software issues and basic hardware problems using established procedures, internal documentation, and knowledge base resources
- Accurately document incidents, troubleshooting steps, resolutions, and follow-up actions in the ticketing system
- Escalate more advanced or unresolved issues to higher-level IT support teams or application specialists
- Deliver excellent customer service to clinical and non-clinical users with varying levels of technical ability
- Maintain strict compliance with HIPAA, data privacy, security, and confidentiality requirements
- Assist with high-volume support periods, system rollouts, and special IT projects as needed
- High school diploma or GED required
- Associate degree in Information Technology, Computer Science, or related field preferred
- HIPAA/compliance certification required
- At least 1 year of IT help desk, technical support, desktop support, or service desk experience preferred
- Experience supporting users in a healthcare, hospital, medical office, or clinical environment preferred
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IT Support Technician - Oak Park - Revel Staffing
Description
We are seeking an IT Support Technician to provide day-to-day technical support for clinical and administrative staff. This role is responsible for delivering high-quality assistance with user accounts, healthcare applications, EMR/EHR access, password resets, and general IT support.
This is an excellent opportunity for a tech-savvy, service-oriented professional who enjoys helping users, solving problems, and supporting mission-critical healthcare operations.
Key Responsibilities
Qualifications
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IT Support Technician
Only for registered members Oak Park
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IT Support Technician
Full time Only for registered members Oak Park
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IT Support Technician
Only for registered members Oak Park, IL
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Desktop Support Technician
Full time Only for registered members Chicago
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Lab Support Technician
Only for registered members Maywood
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Lab Support Technician
Full time Only for registered members Maywood
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Lab Support Technician
Part time Only for registered members Maywood
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Lab Support Technician
Only for registered members Maywood
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Lab Support Technician
Only for registered members Maywood, IL
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IT Support Technician
Only for registered members Bedford Park, IL
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IT Support Technician
Only for registered members Bedford Park, IL
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IT Support Technician
Only for registered members Bedford Park, Illinois, United States
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IT Support Technician
Only for registered members Bedford Park, Illinois, United States
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IT Support Technician
Only for registered members Chicago, Chicago, IL, US
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IT Support Technician
Only for registered members Chicago
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IT Support Technician
Full time Only for registered members Chicago
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IT Support Technician
Only for registered members Chicago
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IT Support Technician
Only for registered members Chicago
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IT Support Technician
Only for registered members Chicago
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Desktop Support Technician
Only for registered members Chicago, IL
