Team Leader - Charlotte, United States - HONEY BAKED HAM CO

Description

Job Description

Job Description

We are seeking a friendly, driven, and service-oriented team lead to work as part of our sales and customer service teams and interact directly with customers.

In this role, you will be responsible for completing orders, offering customer support, and leading other members of the team to provide an unparalleled experience for our customers and maintain our company's solid reputation.

Team Lead Duties and Responsibilities:
Interact with customers to answer questions and offer guidance
Provide top-notch customer support in-person, over the phone, and via written communications
Attract, educate, and close sales with new customers
Place and fulfill orders for customers
Gather necessary information to solve problems and adequately meet customer needs
Identify opportunities to streamline or improve the customer experience
Maintain a solid understanding of company products and services, as well as current promotions and marketing efforts
Collaborate with other members of the sales and customer service teams to ensure a high-quality experience for each and every one of our customers
Attend all scheduled team meetings
Assist with projects cross-departmentally when required

Team Lead Requirements and Qualifications:
High school diploma or equivalent
Associate's degree is preferred, but not required
2+ years or experience in a customer service role
Previous sales experience is a positive, but is not required
Excellent written and verbal communication skills
Positive attitude with a passion for providing quality service
Keen problem solving capabilities
Ability to multitask, stay organized, and thrive in a fast-paced work environment
Willingness to work independently or as part of a team
Basic computer knowledge with the ability to type 30+ words per minute
Understanding of the importance of maintaining a positive professional reputation

#J-18808-Ljbffr