Director of Operations - Glendale, United States - National Pump Company

Description

We are The Pump People National Pump Company is a Glendale, AZ headquartered manufacturer of a complete line of vertical line shaft turbine and submersible pumps for the municipal, residential, petroleum, agricultural, and industrial commercial markets. We have five (5) additional build and service locations throughout the United States to meet the needs of our customers.

The Director of Operations is a key position responsible for overseeing multiple locations and optimizing the day-to-day activities and processes of the organization. This role involves strategic planning, resource management, and continuous improvement to ensure the efficient and effective operation of the business.

Essential Functions and Basic Duties

• Oversee all operations and continuous development, implements policies and procedures that will improve day-to-day operations.
• Train and ensure all policies and procedures are adhered to.
• Understand and develop Profit and Loss annually.
• Plans, directs, implements, monitors and evaluates operational budgets are consistent and managed in accordance with forecasts.
• Maintains functional personnel levels to meet operational demands.
• Strategic planning and budgeting for top line sales budgets, capital expenses, and customer/branch expansion projects.
• Provides excellent customer service to support branch complaints.
• Ensures proper scheduling, production, and assembly to meet on time delivery goals, shipments are monitored monthly and quarterly providing projections to corporate management.
• Ensures accuracy of all product and orders going out the door with accurate QC and order documentation.
• Maintains accurate inventory level in branches with support from inventory management and cycle count reporting.
• Control inventory and cycle counts and resolve all issues to maintain inventory at a minimum of 4.5 turns per year.
• Understand and educate all branch operational processes and related paperwork.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Lead and foster a positive work environment that promotes collaboration, innovation, and continuous improvement.
• Ensures work environments are adequate and safe.
• Performs other related duties as assigned.

Education/Certification

High School diploma or equivalent;

B.A. or B.S. Degree in Organizational Development, Business Administration or a related field, or equivalent experience.

Experience, Knowledge, and Skill

Demonstrated ability to lead and improve a multi-site manufacturing environment.

Extensive background with at least 5 years of related experience.

Thorough understanding of corporate business structure.

Thorough understanding of practices, and policies involved in business and finance.

Excellent computer skills.

Ability to drive results in fast paced environment.

Demonstrated effectiveness in project management, prioritizing tasks, and adhering to timelines.

Strong communication and relationship-building skills for effective collaboration with diverse stakeholders.

Strong analytical skills to assess organizational needs and design effective solutions.

Physical Activities and Requirements of this Position

Sedentary work; sitting most of the time. Exerts up to 30 lbs. of force occasionally.

Working Conditions

A typical office. No hazardous or significantly unpleasant conditions. Travel estimated at 25%.