Assistant Relationship Manager - Phoenix
2 days ago

As a member of the Dealer Sales Pod, the ARM is responsible to leverage the Sales System & Protocol to ensure the overall interaction between the Dealer and Capital One is an iconic experience.
The ARM is responsible for enabling their ASM, DSM and RM partners to focus on building best in class relationships and bring solutions to match their needs through consultative selling by:Serving as the main point of contact for dealer customer service escalations.
Providing high touch concierge service.
Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer.
Responsibilities
- Cultivate positive relationships with our dealer customers to become dealers point of contact for all service execution needs.
- Act as support administrative coordinator between Capital One dealership customer.
- Educate Dealer Customers on Capital One Auto Finances programs tools platforms policies procedures.
Schedule Expectations:
We are seeking positive people who think problem solving is fun.+- Available ~3 Saturdays month needed cover dealer inquiries escalations Tuesday Wednesday Thursday off
In office 5 days week first 90 day training period
Potential work up Sunday month Tuesday Wednesday Thursday off li > ul >+< h 1=Job description
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