Senior Service Technician - Syracuse, United States - Northland Communications Company

Northland Communications Company Syracuse, United States

2 weeks ago

Telecommunications

Description

Applicants must be local to the Central New York Area

At Northland, we don't believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative.

The Mission of the Senior Service Technician: To ensure that all Northland products and services are supported with the highest level of service.

Job Duties Summarized:

Training, assisting, and mentoring other team members.
Lead and manage complex and escalated trouble tickets for all products, services, and third-party applications including P1-P2 level tickets.
Build and enhance team member relationships by collaborating with all departments to address common issues, make recommendations and assist with facilitating a positive customer experience.
Assist with creating and updating internal resources such as knowledge base, SOPS, product manuals.

MINIMUM JOB QUALIFICATIONS:

High school degree required, Experience with PC required and ability to work independently.
A valid driver's license and transportation
Some data related background and ability to setup and troubleshoot networking issues related to VOIP issues.
Strong Customer service and communications skills
Good working knowledge of Category 3, 5, 5E and 6 voice/data wiring platforms, and industry color codes and standards.

PREFERRED JOB QUALIFICATIONS:

Associate degree with 1 –2 years of experience in telephone or electronics experience
Familiarity with firewalls and network equipment.
Familiarity with hosted phone systems and features
Understanding of data networks as applied to VOIP communications.
Understanding of voice transmission delivery methods and the types of service provided across copper, fiber, POTS, T1, T3, SIP, CAS, VOIP Transmission, analog transmission, digital transmission etc.
Familiarity with high-speed data, what it's used for and how it's delivered.
Certifications for A+, Network + and Security +

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