- Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments
- Serve as the first point of contact for customers reporting technical issues.
- Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes answering telephones, email, virtual support rooms, and walk-in service.
- Investigate and resolve technical issues within the designated Service Level Agreement (SLA) for Requests and Incidents, provide status, updates, and escalation of events, and document the troubleshooting and resolution tasks within the ticketing system.
- Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.
- Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.
- Multi-task 3-5 concurrent computer support activities with detailed processes.
- Recall from memory in a timely manner established computer support techniques.
- As needed, perform troubleshooting for computer break-fix processes and software upgrades.
- Document all troubleshooting and resolution steps within the customers ticketing system
- Provide advanced level troubleshooting for Windows computer systems
- Escalate incidents and problems as necessary
- Work with internal technology teams to provide complete solution to customer's needs
- Duties assigned by leadership team
- 3+ Years troubleshooting Windows 7 and Windows 10 Operating Systems.
- Bomgar/SCCM Remote Tools/RDP experience for remote troubleshooting.
- Ability to lift/move/carry computer hardware to the required destination.
- Skilled with creating documentation and work instructions based on completed work.
- Must have at least one of the following: COMPTIA Certs: A+, Network+, Security+, etc.
- ITIL Certification.
- ServiceNow experience
- MacOS troubleshooting and deployment experience
- Microsoft MCSA, CCNA or other related technical certifications.
-
Computer Specialist
1 week ago
Tiag Bethesda, United StatesTIAG is currently hiring an onsite · Help Desk Technician · to support our team on an upcoming program based out of the Washington, DC region. This position requires a Secret level security clearance to be processed to start work, so US Citizenship is a requirement. This positi ...
-
Computer Specialist
1 week ago
Vista Global Solutions Bethesda, United StatesVista Global Solutions, LLC., as part of Bristol Bay Native Corporation, isprimarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in the ...
-
Computer Specialist
3 weeks ago
Apex Systems Bethesda, United StatesJob #: · Job Title: Computer Specialist · Client Industry: IT Government Relations · Openings: 1 · Role Type: 6 month contract to hire · Schedule: Standard M-F 8-hour work day/40-hour work week · Location: 100% onsite at Uniformed Services University in Bethesda, Maryland · I ...
-
Computer Specialist
2 weeks ago
Bristol Bay Native Corporation Bethesda, United StatesVGS is seeking a Computer Specialist Help Desk CenterGeneral Duties: Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments Serve as the first point of contact for customers reporting technical issues. Utilize government furnished equipment (GFE) to s ...
-
Cloud Computing Specialist
3 weeks ago
GAMA-1 Technologies Chevy Chase, United StatesJob Description · Job DescriptionGAMA-1 Technologies, LLC seeks a highly experienced Remote Cloud Computing Specialist to support our growing Cloud Services practice. In particular, the successful candidate will help drive GAMA-1's efforts to support Office of Water Prediction de ...
-
Computer Specialist
4 weeks ago
Tiag Bethesda, United StatesTIAG is currently hiring an onsite Help Desk Technician to support our team on an upcoming program based out of the Washington, DC region. This position requires a Secret level security clearance to be processed to start work, so US Citizenship is a requirement. This position is ...
-
Computer Specialist
1 week ago
Dhara Consulting Group Bethesda, United StatesToday · - Secret · - Unspecified · - Unspecified · - Bethesda, MD** (ON-SITE/OFFICE)** · - TIAG is currently hiring an onsite **Computer Specialist** to support our team on an upcoming program based out of Bethesda, MD. This position requires a Secret level security clearance to ...
-
Computer User Support Specialist
2 weeks ago
Bristol Bay Native Corporation Bethesda, United StatesVGS is seeking Computer User Support SpecialistsGeneral Duties:Serve as the first point of contact for customers reporting technical issues. Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service fram ...
-
Computer Users Support Specialist
3 weeks ago
Vista Global Solutions, LLC Bethesda, United StatesVista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in th ...
-
AWS Cloud Computing Specialist
2 weeks ago
GAMA-1 Technologies Chevy Chase, United StatesJob Description · Job DescriptionGAMA-1 Technologies, LLC seeks a highly experienced Remote Cloud Computing Specialist to support our growing Cloud Services practice. In particular, the successful candidate will help drive GAMA-1's efforts to support NOAA's National Weather Servi ...
-
Computer Support Specialist
4 weeks ago
Apex Systems Bethesda, United StatesTitle: Computer Users Support Specialist · Type: 6 Month Contract to Hire · Schedule: M-F 8 hr. days shift between 6am-6pm · Location: Onsite in Bethesda, Maryland at Uniformed Services University · Compensation: $25-30/hr. · *If interested and qualified, please reach out to ...
-
Computational Modeling Specialist
1 week ago
Booz Allen Bethesda, United StatesComputational Modeling Specialist · **The Opportunity**: · Join our dynamic team as an Infectious Disease Modeler, where you will be at the forefront of shaping responses to complex public health challenges. In this pivotal role, you won't merely be a participant, you will be the ...
-
Cloud Computing Specialist
3 weeks ago
GAMA-1 Technologies Silver Spring, United StatesGAMA-1 Technologies, LLC seeks a highly experienced Remote Cloud Computing Specialist to support our growing Cloud Services practice. In particular, the successful candidate will help drive GAMA-1's efforts to support Office of Water Prediction develop, implement and maintain sol ...
-
Cloud Computing Specialist
2 weeks ago
GAMA-1 Technologies Silver Spring, United StatesGAMA-1 Technologies, LLC seeks a highly experienced Remote Cloud Computing Specialist to support our growing Cloud Services practice. In particular, the successful candidate will help drive GAMA-1s efforts to support Office of Water Prediction develop, implement and maintain solu ...
-
Senior Computer Systems Specialist
2 weeks ago
Three Saints Bay, LLC Washington, United Statesa subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ComputerPosition Responsibilities: · computeraddressandstandards.ProvidesforandProvidesandfor · creationmaintenance,emergingsystemand · andandsystemsandmodifiesinexistingcomp ...
-
Personal Computing Specialist IV
4 days ago
The University of Texas at Arlington Arlington, United States Full timeJob Summary · Responsible for providing technical support and assistance to end users. Key responsibilities include troubleshooting hardware and software issues, maintaining IT systems, and ensuring the seamless operation of the organization's information systems. Essential Duti ...
-
Computer User Support Specialist
1 week ago
BRS Bethesda, United StatesVGS is seeking Computer User Support Specialists · **General Duties**: · - Ability to comply with First Call Resolution standards (minimum 75%) to provide End User Device (EUD) support service and incident resolution remotely and through desk-side touch labor services to ensure t ...
-
Computer Specialist
2 weeks ago
Software Professional Solutions Rockville, United StatesA Computer Specialist must be able to provide first level desk-side and phone support to users in desktop, laptop, wide area network, wireless and enterprise application support. Serves as an initial point of contact for Help Desk staff and referred work tickets. Demonstrates goo ...
-
Training as a specialist in computer science
1 week ago
Titan Innovations Herndon, United StatesAt Herndon, we are always on the lookout for qualified young professionals in order to meet the high standards of our clients. We believe that the best way to ensure the necessary qualifications is to train individuals from the ground up. That's why we offer apprenticeships in th ...
-
Research Computing Specialist
1 week ago
Monster College Park, United StatesThe Research Computing Specialist within the College of Behavioral and Social Sciences (BSOS) performs an important role as part of the IT operations team. This position will not only provide support to research computing platforms, but will also collaborate with faculty to provi ...
Computer Specialist - Bethesda, United States - Vista Global Solutions, LLC
Description
Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet business objectives by providing a wide array of professional services and products.
Vista Global Solutions (VGS) is looking for a Computer Specialist - HelpDesk Centers to support the Uniformed Services University of the Health Sciences (USUHS), located in Bethesda, MD.
General Duties:
Requirements:
Additional Desirable Qualifications: