Sea Logistics Operational Care Supervisor, Import - Detroit, United States - Kuehne Nagel

Description

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Detroit branch is looking for a new Sea Logistics Operational Care Supervisor, Import to join our Sea Logistics team.

Your Role

The Operational Care Center Supervisor oversees and coordinates a team of Operations Team Leads and
Specialists, within the Operational Care Center (OCC). They are the expert in operational processes, and drive a
team in order to provide first-class services according to the global and regional Sea Freight standards. The
Operations Team Supervisor ensures that the team follows the procedures for the activities and services in
scope, and is adhering to agreed Key Performance Indicators.

Your Responsibilities

• Develop and support a team in order to assure committed quality of operations services.
• Provide consistent instruction and support to team leads/team members, as needed.
  4/5/2023
• Act as a second point of contact when responding to escalations and support emails.
• Collaborate and investigate losses and escalations.
• Manage team members' time cards, including PTO and corrections.
• Actively communicate with team members on group and individual level with aim to build positive team
  atmosphere, motivation and results (e.g. team meetings, 1-2-1 discussions).
• Schedule meetings and actively communicate with branch management during those meetings.
• Assure that team executes tasks with expected level of productivity & performance and evaluate
  employees' performance and growth together with Operations Manager and trigger actions for
  improvement and development if needed
• Understand and act as secondary support for team with any systematic issues that have been
  established and documented.
• Collaborate and gain approval from operations management for implementation of any process
  changes.
• Contribute to, as well as drive continuous improvement initiatives of the current team and OCC overall
• Collaborate with other department supervisors
• Regular alignment with Operations Management on proper KPI/productivity reporting and other reports
  applicable
• Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous
  Goods) programs

Your Skills and Experiences

• Ability to delegate and coordinate team appropriately
• Strong knowledge of sea freight transportation
• 1 Year of experience at the Operational Care Center
• Minimum High School Degree/Diploma
• Analytical skills
• Communication skills
• Conflict Resolution Skills
• Organizing Skills
• Problem Solving
• Decision Making
• Ability to work under pressure
• Customer (Relationship) Management
• Networking Skills
• Customer Service
• Written - English Skills
• Systems (Computer) competencies
• KN administrative systems and processes

Good Reasons to Join

We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.