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    • Front Desk Agent - Orlando - Renaissance by Marriott Orlando Airport

    Renaissance by Marriott Orlando Airport
    Renaissance by Marriott Orlando Airport Orlando

    2 weeks ago

    Default job background
    Description
    ROLE: Front Office Representative

    **Job Summary:**
    We are seeking a Front Office Representative to join our team at AURO Hotels. This individual will be responsible for ensuring that every guest receives outstanding service by providing a friendly environment, displaying hospitality and professionalism, and maintaining high standards of quality.

    **Key Responsibilities:**
    • Greet guests with a warm welcome, maintain eye contact, and use a positive speaking voice.
    • Employ operational and selling techniques to maximize occupancy levels and achieve high average rates.
    • Maintain accurate information on hotel facilities and promote them effectively.
    • Maintain cash banks per accounting guidelines and comply with all accounting procedures.
    • Maintain effective communication within the Front Office and related departments.
    • Attend meetings as scheduled and apprise management of any concerns or suggestions.
    • Adhere to safety, security, and emergency procedures, and act promptly to correct hazards.
    • Operate front office telephone, computer systems, and equipment efficiently.
    • Promptly complete registration processes, input and retrieve information from computers, and verify credit card authorizations.


    **Additional Responsibilities:**
    • Provide safety deposit boxes to guests according to established hotel procedures.
    • Answer telephones using a positive tone of voice and follow established verbiage.
    • Listen to and resolve guest problems and complaints promptly.
    • Comply with Company Standards of Service and project a favorable image of AURO Hotels to the public.
    • Perform duties in a timely and efficient manner, achieving overall objectives.
    • Treat guests, vendors, customers, and co-workers with professionalism and respect at all times.
    • Complete Departmental, AURO Hotels, and Brand standards training as assigned.


    **Requirements:**
    This role requires excellent communication and interpersonal skills, a positive attitude, and a commitment to delivering exceptional customer service. The ideal candidate will have experience working in a fast-paced hotel environment and be able to work flexible hours, including evenings, weekends, and holidays.

    **Salary:** $40,000 - $60,000 per year (estimated)
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