- Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems
- Configuring and maintaining the GMI system, including testing and implementing system changes and updates
- Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support
- Monitoring system performance and identifying opportunities for improvement or optimization
- Developing and maintaining system documentation, including procedures and user guides
- Participating in system testing, validation, and implementation projects
- Providing training and support to GMI users, including new employee onboarding and ongoing training and development.
- Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
- Work with the Development and Release teams to ensure robust software implementations.
- Create innovative solutions and proactive approaches to optimizing processes
- Effectively communicate issues and status updates with business users, second level support, and development teams
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues
- Experience in Production support or software development for 5-8 years, preferably in fintech industry
- Experience in ITIL would be beneficial
- Experience in a demanding environment, working to strict deadlines
- Experience in a service-based environment would be beneficial
- Experience in analyzing and solving problems
- GMI, AS/400 and System 36/RPGLE.
- Strong SQL knowledge and query writing
- ITRS, Client
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Application Support Senior Analyst - Farmingdale, United States - Pyramid Consulting
Description
Title:
Application Support Senior Analyst (AS400)
Location:
NY; New York
Duration: 12 months Contract
PR Range:
$60- $80 /hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Job Description
The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms.
It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.
The role requires good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
Key Responsibilities:
Qualifications:
Nice to have:
Python, Perl, and or Scripting skills
Please share your resume at (url removed)/(url removed)
