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- Monitors, reviews, and manages Dell infrastructure.
- Manages user requests.
- Manages and reviews log files.
- Generates regular operational reports
- Isolates and troubleshoots incidents.
- Performs service incident coordination.
- Opens service requests on behalf of the Customer.
- Participates in root cause analysis review
- Performs software/firmware management assistance and collaboration.
- Implements change management requests.
- Assists with solution documentation of policies and procedures in conjunction with the compliance manager(s) and with key stakeholders.
- Manages migration activities (monitor reports)
- Recommends procedure changes that result in operational optimization.
- Shares best practices from other engagements.
- Provides performance tuning recommendations.
- Performs transition planning with deployment team.
- Performs incremental host and network configuration beyond deployment scope.
- Conducts knowledge transfer for recent technology features, management and admin activities, and Standard Operating Procedures.
- Provides recommendations on product enhancements and upgrades.
- Sets up initial reports on supported products.
- Implements Dell System Management Tools.
- Performs run-book updates (in conjunction with Customer Staff)
- Reviews IT processes and policies (Incident, capacity, performance and change management, user, and back up policy) - as part of new solution or continuous improvement.
- Assists with the solution documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders.
- Conducts knowledge transfer to address the Customer's skills and resource gaps as well as technology recommendations. #CJJOBS Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
Unity File Administrator with Security Clearance - Fort Eustis, United States - Marathon TS Inc
Description
Marathon TS is seeking a Unity File Administrator to support a federal client in Fort Eustis, VAApply today Scope Details:
Administration:
Problem Management:
Change Management:
Continual Service Improvement:
Post Implementation Planning and Knowledge Sharing:
Change Evaluation and Recommendations: