Front Office Manager - Ames
18 hours ago
Job description
The Gateway Hotel & Conference Center at Iowa State University is seeking a Front Office Manager.
The Gateway is the largest, full-service hotel and conference center in Ames, Iowa, with 187 guest rooms, a three-meal restaurant, and 16,000 sq.
The Manager is responsible to lead the Front Office Team to enthusiastically deliver first class hospitality that exceeds guest expectations.
Develop supervisors and staff to ensure an extremely satisfying guest experience of our reservations process, arrival experience, stay, and departure with accurate billing.
Monitor and measure feedback to and resolve complaints and concerns in a timely and professional manner.Essential Duties & Responsibilities
Manages day-to-day operations, ensuring the quality performance standards are being delivered that exceed guest expectations.
Monitors, measures, follows-up, and shares guest feedback and concerns along with resolutions.
Develops and implements action plans to achieve employee and guest satisfaction goals as measured by our comment cards and Internet feedback results.
Ensures accuracy of reservations, credit procedures, and cash handling.Troubleshoot and investigate discrepancies to improve systems and individual performance.
Works with sales department to coordinate group and VIP arrivals.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives.
Contributes to revenue management team and deploys daily rate strategy in both reservation and hotel property management systems, to maximize RevPAR.
Professionally responds to complaints, resolve disputes, grievances, and conflicts. Escalates and shares with departmental teams.Recruit, hire, train, and develop departmental team to ensure highest level of hospitality service.
Schedule supervisors and employees according to business demands and manages employee time and attendance.
Manage employee and team performance to ensure guests are extremely satisfied at every interaction and opportunity.
Works to improve operational efficiency and productivity.
Oversees inventories, supplies, and equipment to ensure all processes are working correctly.
Uses all available on the job training tools for employees; leads on-going training initiatives and conduct training.
Ensures payroll accuracy.
Maintains the highest safety and security standards for hotel guests and employees.
Contributes to Gateway's Safety Culture.
Follows up with accident investigations and works proactively to ensure a safe work environment.
Maintains legal compliance, along with company policies, procedures, and standards.
Other duties as assigned
The ideal candidate must have or is working towards a Bachelor's Degree or equivalent education/experience.
2-3 years of work experience in a related position in the hospitality industry.
Previous supervisory experience preferred.
Must be able to work flexible shifts including holidays and weekends.
Experienced with hotel property and reservation management systems preferred.
The hotel uses Agilysys, Visual One PMS and iHotelier reservations systems.
Additional computer systems experience with Paylocity, Microsoft Office applications, Word, Excel, and Outlook preferred.
Must possess excellent verbal and written communication skills.
Must be able to work independently, without direct supervision as part of a cohesive team.
Ability to think clearly, analyze and resolve problems, while exercising good judgment.
Knowledgeable of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
PI
Similar jobs
This is an opportunity for a seasoned office professional to join Practical Farmers of Iowa as the Office Manager. The role involves overseeing contractors and vendors who conduct office-related projects and work. This includes managing PFI's two office building facilities. · ...
3 weeks ago
Practical Farmers of Iowa is Hiring an Office Manager. Practical Farmers of Iowa is a nonprofit organization that has worked to equip farmers to build resilient farms and communities since 1985. We create learning opportunities via farmer-led events, on-farm research and educatio ...
3 weeks ago
The Gateway Hotel & Conference Center at Iowa State University is seeking a Front Office Manager. The manager is responsible for leading the front office team to deliver first-class hospitality that exceeds guest expectations. · Manages day-to-day operations. · Monitors and measu ...
1 week ago
· The Automotive Office Manager will oversee daily office operations and administrative workflow. · ...
1 month ago
The Gateway Hotel & Conference Center at Iowa State University is seeking a Front Office Manager. · Manages day-to-day operations, ensuring the quality performance standards are being delivered that exceed guest expectations. · Monitors, measures, follows-up, and shares guest fee ...
3 days ago
The Project Management Office (PMO) Manager role has responsibility over the successful delivery of EAM projects to our customers. In this role, you will lead EAM's Project Management Office establishing and following Project Management best practices to ensure projects are deliv ...
1 week ago
Looking for a brand-new opportunity in office management to mix office management with some executive leadership support and align your career with an organization that grows 25% + annually. · ...
1 month ago
We are seeking an A-Player in a dealership Accounting office who wants to move into management. As the Office Manager you'll play a key role in maintaining smooth internal workflow and delivering a professional experience for customers and employees. · ...
1 month ago
We are seeking a highly organized and proactive Office Manager to oversee daily operations and ensure the smooth functioning of our office environment. · ...
1 week ago
Join the City Wide Facility Solutions team in Des Moines as our new Office Manager In this pivotal role, you'll be the go-to person for all office operations. · ...
1 month ago
+Job summary · ADESA is looking for an Office Manager to make customer service a top priority by servicing our buyers and sellers with friendly and courteous service each day. · This position reports directly to the General Manager, leads the front office team and coordinates the ...
1 month ago
We create communities where employees thrive in their work helping our residents thrive in their homes. · Manage the community's finances including the accounting and business office functions. · Perform payroll administration. · ...
6 days ago
We create communities where employees thrive in their work, helping our residents thrive in their homes. · Atria Senior Living's family of brands has openings for individuals looking for a career with outstanding benefits, ...
1 month ago
Serve as the primary receptionist and support staff for the ministries of the church. · ...
1 week ago
+ We are seeking a dynamic and organized Office Manager / Bookkeeper to lead our administrative operations and financial management. This vital role combines overseeing daily office functions with managing bookkeeping responsibilities to ensure smooth operations, accurate financi ...
3 weeks ago
Job summary · The Office Manager serves as a central operational leader for Freedom Construction Services, ensuring the organization's administrative, financial, compliance, · QualificationsStrong organizational leadership. · ...
1 month ago
The Office Manager / Accounting Clerk is responsible for supporting daily business operations, financial administration, and internal coordination at GWT. · Manage general office operations and administrative functionsServe as primary point of contact for vendors, visitors,Mainta ...
2 weeks ago
We are a growing HVAC wholesale company seeking an Office Administrator / Accounting Assistant to join our team. · Accounts payable and accounts receivable · Invoice processing, billing, and payment tracking · ...
1 month ago
We are seeking a highly organized and proactive Office Manager to oversee daily operations and ensure the smooth functioning of our office environment. · The ideal candidate will be responsible for managing administrative tasks, coordinating office activities, · and providing sup ...
2 weeks ago
The Office & Operations Manager is responsible for ensuring the smooth, efficient, and organized day-to-day operations of the organization.This role supports internal teams, board and committee functions, external partners, · and statewide programs by managing scheduling, · suppl ...
2 weeks ago