Patient Service Representative - San Diego
1 day ago
Job description
As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.
Pay:
$19-22/hr based on experience & skill set
Schedule:
Full time - clinic is open M-F 7am-6pm
Location: 15373 Innovation Dr San Diego, CA 92128
Essential Job Functions
Patient Interaction:
Greet and welcome patients with professionalism and warmth.
Schedule appointments and manage patient inquiries both in person and over the phone.
Collect and verify patient information, insurance details, and necessary documentation accurately.
Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy.
Help provide customer service, a smile.Administrative Support
Maintain patient records and ensure all documentation is complete and accurate.
Assist in keeping front office area neat, tidy and organized
Coordinate with clinical staff to ensure a seamless patient experience.
Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
Communication And CoordinationLiaise effectively between patients, clinical staff, and other departments within the facility.
Communicate clearly and professionally to address patient concerns or questions.
Miscellaneous Operations
Maintain a clean and organized reception area.
Assist in managing inventory and ordering office supplies as needed.
Participate in team meetings and contribute ideas for process improvement.
Cleaning and Maintenance:
Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies
Physical Requirements
Sitting:
Prolonged periods of sitting at a desk while working on a computer and paperwork.
Manual Dexterity:
Ability to use a computer keyboard and perform tasks requiring dexterity.
Vision:
Clear vision for reading and analyzing documents.
Communication:
Ability to communicate effectively verbally and in writing.
Mobility:
Occasional movement within the office environment.
Qualifications
High school diploma or equivalent; additional education in healthcare administration is a plus.
Proven experience in a customer service role; healthcare setting preferred.
Proficiency in using office software and scheduling systems.
Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
Attention to detail and accuracy in handling patient information and documentation.
Note:
This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.
Medical Receptionist, Patient Service Representative, Front Desk Receptionist
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