Customer Service - Columbia, United States - Socket Telecom, LLC

Description

Job Description

Hours: Full and Part-time positions available (On-site)

As the Customer Service & Sales Representative you will work closely with customers in generating new sales, starting new services, and assist with service billing questions.

Position Responsibilities:

• Fielding inbound sales inquiries, while maintaining as high a closing rate as possible.
• Scheduling or facilitate the delivery of any materials needed (modem, new user packet, etc.).
• Responding to inquiries from current Socket customers regarding changes to their account.
• Assisting other departments when necessary with customer information to facilitate sales, support or other functions.
• Gathering and compiling needed and necessary customer/potential customer information to ensure customer and Socket satisfaction.
• Creating new customer accounts received.
• Assisting with festivals and trade shows, by attending and staffing shows to provide answers for customer inquiries and generate leads and sales.
• Performing other duties as assigned.

Benefits:

• Medical + Dental + Vision
• Voluntary Life Insurance
• LTD and STD
• Paid Time Off
• Paid Holidays
• 401(k) Retirement Savings Plan with a 4% Company Match

• Be a sales-motivated individual.
• Enjoy working towards achieving individual and team results.
• High school diploma or equivalent.
• Must be an active listener, have strong organization and communication skills.
• Be available to work occasional weekends and evenings.

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