Level 2 Support Technician - Chicago, United States - CompuCom
Description
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Our client has a brand new opportunity for a qualified Level 2 Support Technician to join their team onsite in Chicago, IL and be responsible for interacting and providing hardware upgrades, new technology, and phone support.
Critical skills include a focus on being helpful, relatable, and pleasant while deploying hardware or answering questions on new technology.
The ideal candidate must be reliable and be available for hours between 7:00 AM and 4:00 PM.Duties and Responsibilities:
Building and deploying Windows computers for new and current staff
Assisting and troubleshooting end-user technical issues as they arise
Managing hardware retrieval from client staff that are off-boarded
Documenting all activity and interactions in the ticketing system – ServiceNow
Providing application support
Skills and Qualifications:
Minimum 2 to 5+ years of related work experience in PC deskside support, an AA degree, or technical training / equivalent combination of education and experience
A+ Certification is a plus
Experience with Microsoft O365, All Office Products, InTune, Oracle, Java, Citrix, Internet browsers, and emailing clients
Experience with Active Directory account creation, deletion, and reset
Proactive, consultative approach to solving issues
Customizes the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual
Relatable and responsible when interacting with any customer onsite or remote
Has the ability to work as both an individual contributor and as part of a team
Enthusiastic about technology and is willing to learn new platforms
Solid experience and understanding of IT services and products
Imaging / Support experience required
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
* e X cell TM Supports Equal Employment Opportunity * e X cell TM, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
For more information, visit .CompuCom is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.