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Service Rep/Driver
1 week ago
Mitchell Distributing Gulfport Gulfport, United StatesJob Description · Job DescriptionSERVICE REPRESENTATIVE/DRIVER (CLASS A) JOB DESCRIPTION · Job Summary: · We are looking for a motivated and reliable individual to join our team as a Service Representative / Delivery Driver in Gulfport. In this role, you will be responsible for p ...
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Customer Service Rep(05912)
3 weeks ago
Domino's Pizza LLC Gulfport, United StatesCompany Description · Just got out of school, let us keep you cool. · RPM Pizza is the largest Domino's franchise in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississippi, Alabama, and Louisia ...
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Customer Service Rep(05912)
3 weeks ago
Domino's Pizza LLC Gulfport, United StatesAs an RPM Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your profession Customer Service, Service, Re ...
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Customer Service Rep(05910)
4 weeks ago
Domino's Franchise Gulfport, United StatesJob Description Job Description Company DescriptionJust got out of school, let us keep you cool.RPM Pizza is the largest Domino's franchise in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississip ...
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call center customer service rep
2 weeks ago
City of Gulfport Gulfport, United StatesCALL CENTER CUSTOMER SERVICE REPRESENTATIVE · Department: 145 - General Administration · FLSA Status: Non-Exempt EEO Class: Clerical · Position Overview · The Call Center Customer Service Representative responds to citizens' general inquiries, questions, and customer complain ...
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Customer Service Rep
1 week ago
Domino's Pizza LLC Vancleave, United StatesCompany DescriptionRPM Pizza is the largest Domino's franchise in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississippi, Alabama, and Louisiana. While SAFELY being #1 in every community, we prid ...
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Player Services Lead Rep
2 weeks ago
Landry's Biloxi, United StatesOverview · A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells ...
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Player Services Lead Rep
2 weeks ago
Golden Nugget Hotels & Casinos Biloxi, United StatesOverview: · A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells ...
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Customer Service Rep(05926)
1 week ago
Domino's Franchise Diamondhead, United StatesJob Description · Job DescriptionCompany Description · Just got out of school, let us keep you cool. · RPM Pizza is the largest Domino's franchise in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mi ...
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Customer Service Representative
3 weeks ago
Acme Brick Gulfport, United States**Customer Service Representative** City **Gulfport** State/Territory **US-MS** Employment Type **Full time** · **Join the Acme Brick Family** · **CUSTOMER SERVICE REPRESENTATIVE** · **FLSA Status: Non-exempt** · Acme Brick Company (a Berkshire Hathaway Company) is an organiz ...
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Area Manager
6 days ago
Core-Mark Gulfport, United StatesApply · Job ID: 101096BR · Type: Sales · Primary Location: Gulfport, Mississippi · Date Posted: 05/24/2024 · Job Details: · Company Description · Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including ind ...
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Sales Consultant Roofing Windows Siding MS
1 week ago
Storm Guard of New Orleans Gulfport, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Dental insurance · Health insurance · Training & development · Vision insurance · Benefits/PerksHigh-Income Potential: Our reps earn $100K+ annually · Industry Leading Training - Receive comprehensive training a ...
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Customer Service Teller
3 weeks ago
Speedy Cash Inc Gulfport, United States**Customer Service Teller - Store 148** · at Speedy Cash Gulfport, MS If you are looking for more than a job, join Speedy Cash to start your career · **We are providing new full-time team members with a $1000 New Employee Hiring Bonus** · ***** Paid out in two installments, th ...
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Field Sales Representative
2 weeks ago
accordance search group Gulfport, United StatesJob Description · Job DescriptionRegional Sales Manager – Field Sales Rep roleComp: $90-$95K base/$60K variable, $150-$155K at plan can do much more(Company car or Motus), full benefits package, · Travel: 70% · Preferred profile: AuD 2+years Clinic experience (Audiologist) or 3+ ...
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Casino Services Representative
2 weeks ago
Caesars Entertainment Biloxi, United States Full timeCaesars Entertainment - Harrah's Gulf Coast [Guest Service / Front Desk] As a Casino Services Rep at Caesars Entertainment, you'll: Provide excellent guest service and players club related functions for all Caesars Rewards card members; Perform monetary transactions for all casin ...
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National Casino Marketing Manager
3 weeks ago
Caesars Entertainment Biloxi, United States Full timeEssential Duties and Responsibilities · i · nclude the following: other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the know ...
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National Casino Marketing Manager
3 weeks ago
Caesars Entertainment Biloxi, United States Full timeJob Description · Essential Duties and Responsibilities include the following: other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative ...
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Clinical Sales Rep
1 week ago
LHC Group Biloxi, United StatesThis is a Job Description for Home Health Sales Rep in Biloxi, Mississippi · Summary: At Deaconess homecare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, ea ...
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District Sales Leader Designate
1 day ago
PepsiCo Harrison, United States Full timeOverview We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals. That's why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and n ...
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Sales District Leader Designate
4 weeks ago
PepsiCo Harrison, United States Full timeOverview We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals. That's why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and n ...
Call Center Customer Service Rep - Gulfport, United States - City of Gulfport, MS
Description
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Department: 14- General Administration FLSA Status: Non-Exempt EEO Class: Clerical
Position OverviewThe Call Center Customer Service Representative responds to citizens' general inquiries, questions, and customer complaints by attempting to resolve the problem according to guidelines established by the department.
The CSR projects a professional company image through phone and face to face interaction.Essential Job FunctionsEssential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Answers a multi-line telephone system and assists customers with their inquiries or questions and directs those calls to appropriate staff without any delay when necessary.
Strong phone and verbal communication skills along with active listening, confirming or clarifying information and diffusing citizens as needed, ensuring citizens feel supported and valued.
Utilizing software, database, and tools appropriately.Liaison for many departments, recently having added Waste Pro, Water Billing, Code Enforcement and Leisure Services, enabling us to place service requests on behalf of that department, including the Power Companies for light outages.
Providing excellent, consistent customer service; Keeping customer satisfaction at the core of every decision and behavior. Handles incoming requests from external and internal customers by e-mail, walk-in or fax and manages their inquiries or requests. Sort, deliver and pick up mail. Provides customers with specific information regarding city services.Places customer service requests in the computer system to deal with specific inquiry/concern, relating to that department.
Obtains and evaluates all relevant data to handle inquiries and concerns/complaints. Recognizes documents and informs the supervisor regarding the trends in internal and external customer calls. Researches and recommends process improvements, resolves customer support related issues and provides customer with resolution. Performs customer verifications, processes and manages service requests and inquiries, including those not immediately resolved. Completes after-hour call reports/logs and researches specific issues.
Knowledge, Skills and AbilitiesMust posses required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge/ability to learn operating a multi-line telephone system and call center operations.Must possess impressive telephone etiquette. Ability to deliver excellent customer service, externally and internally. Ability to juggle multiple projects simultaneously.
Ability to interact positively with the public via telephone.
Exceptional customer interaction skills that involves receiving and responding to difficult concerns and/or customers. Good communication and problem-solving skills are a must.
Great communication skills and computer skills as well as ability to work with others in close manner. Computer literate with the ability to learn customer service software applications. Ability to maintain harmonious and effective working relationships with other employees, supervisor and other departments. Must demonstrate a typing skill of 30 wpm.
Exceptional organizational and follow-through skills.
Education and ExperienceHigh school graduate. One (1) year general clerical or secretarial experience and one to three years of customer service experience is required.
Required Licenses or CertificatesMust possess a valid Mississippi driver's license.
Physical Demands and Working ConditionsPhysical requirements include occasional lifting/carrying of 10+ pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
Call Center Customer Service Rep professionals in Gulfport
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Kamilah Lowe
Experienced Hotel Desk Agent / Call Center Rep.