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    • Customer Support Specialist - Phoenixville - Midatlantic Employers' Association

    Midatlantic Employers' Association
    Midatlantic Employers' Association Phoenixville

    1 month ago

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    Full time Sales
    Description

    Job Overview

    We are seeking a Customer Support Representative to join our team at an international manufacturing company.

    This is a full-time, permanent position based in-office at our Phoenixville, PA office.

    Key Responsibilities:

    • Gather customer information and fulfill their needs while educating them on product selection, configuration, options, warranty, repair, delivery, price, and credit options.
    • Professionally handle incoming requests from customers and resolve issues promptly and thoroughly.
    • Maintain a balance between company policy and customer benefit in decision-making.
    • Maintain Customer Accounts in SAP ERP system.
    • Perform various functions, including Sales Order Entry, Inbound Repair Processing, Outbound Repair Shipment Processing, Customer Repair Approvals, and Sales Shipments.
    • Handle returns and credits.
    • Evaluate opportunities to drive process improvements that positively impact the customer's experience and department proficiency.

    Requirements:

    • Experience with SAP ERP business application is preferred.
    • 1-3 plus years of related work experience with a manufacturing company.
    • Strong computer software application skills, data analysis, and results presentation skills.
    • Demonstrated experience with customer service policy and work process development.
    • Excellent oral and written communication skills, professional phone communication skills.
    • Detail-oriented, team-oriented, and ability to multi-task.

    Benefits:

    • Medical, Dental & Vision Insurance, Life insurance, Disability Insurance
    • Career development in a growing multinational company
    • 401K with Company match
    • Paid Time off
    • 11 paid holidays
    • Free parking onsite
    • Discounted gym memberships through medical insurance
    • Free and Confidential EAP Program
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Customer support specialist