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    • customer service representative - Grand Rapids - Lakeland Monroe Group

    Lakeland Monroe Group
    Lakeland Monroe Group Grand Rapids

    2 weeks ago

    Default job background
    Full time
    Description

    Job Title: Customer Service Representative

    Lakeland Monroe Group is a trusted supplier of decorative, precision, and functional plastics for the Automotive Industry.

    We are expanding our operations, acquiring new facilities, welcoming new customers, and driving innovation. To achieve our vision of becoming a world-class organization, we're looking for passionate individuals dedicated to creating a safer, more collaborative, and highly productive workplace.

    Job Summary:

    The Customer Service Representative is the first person most customers communicate with when they have a problem.

    Key Responsibilities:

    • Perform miscellaneous duties and projects as assigned.
    • Contact Freight Services and schedule Outgoing shipments.
    • Generate various reports as required.
    • Maintain computer system for customer scheduling information, EDI systems, and barcoding.
    • Receive and communicate customer schedules to appropriate personnel.
    • Communicate shipping promises to customers in a professional manner.
    • Maintain cumulative shipping and reconciliation records.
    • Transmit ASN's per customer requirements.
    • Prepare shipping schedules and communicate them to appropriate customers and Monroe personnel.
    • Prepare shipping transactions and organize routing and transportation.
    • Assist accounting with A/R books/open invoices, remittances, debit/credit memos, and past due collections.
    • Acquire freight data for sales quotes or new transportation.
    • Track and report monthly Lakeland Monroe Group premium freight for customer shipments.
    • Assist in other areas as needed where experience and computer skills would apply.
    • Serve customers by providing product and service information and resolving product and service problems.
    • Attract potential customers by answering product and service questions and suggesting information about other products and services.
    • Open customer accounts by recording account information.
    • Maintain customer records by updating account information.
    • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
    • Maintain financial accounts by processing customer adjustments.
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepare product or service reports by collecting and analyzing customer information.

    Requirements:

    • Excellent verbal and written communication skills.
    • Excellent interpersonal and customer service skills.
    • Excellent sales and customer service skills.
    • Excellent organizational skills and attention to detail.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Strong analytical and problem-solving skills.
    • Strong leadership skills.
    • Ability to prioritize tasks and delegate them when appropriate.
    • Ability to function well in a high-paced and at times stressful environment.
    • Proficient with Microsoft Office Suite or related software.
    • Proficiency with MRP systems.

    Education and Experience:

    • Associate's degree (A.A.) or equivalent from two-year college or technical school and six months related experience; or High School Diploma/GED and two years related experience and/or training; or equivalent combination of education and experience.

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift 25 pounds at times.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Customer service representative