Service Desk Analyst - Pontiac, MI

Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions. · ...

We're looking for a Service Desk Analyst to support our user community by documenting, triaging, and resolving IT service requests that come in through phone, email, and online channels. Serve as the first point of contact for IT support requests received via phone, email, and on ...

The Service Desk Analyst plays a critical role in ensuring the effectiveness and efficiency of enterprise service management operations. This role focuses on Change Lifecycle Management, Incident Management, and Service Desk operations. · ...

The Service Desk Analyst plays a critical role in ensuring the effectiveness and efficiency of enterprise service management operations. ...

The Service Desk Analyst plays a critical role in ensuring the effectiveness and efficiency of enterprise service management operations. · This role focuses on Change Lifecycle Management, Incident Management, and Service Desk operations, · driving operational excellence and cont ...

Join Net2Source Inc., a global leader in workforce solutions. · We operate in 32 countries with a global team of 5,500+. · ...

Provides first-level contact and incident resolution for all users with all issues. · Uses advanced troubleshooting skills to review knowledgebase articles ensuring accuracy of content. · ...

+Job summary · S3 has several new positions available with our health care customer in Detroit Please see below for details, · +Responsibilities Provide first-level contact and incident resolution for all users with all issues · Uses advanced troubleshooting skills · ...

Provide first-level contact and incident resolution for all users with all issues. · ...

Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ensuring accuracy of content Provide accurate and timely logging of incidents and resolution Meet or exceed performance goals Escal ...

This job involves working as a Help Desk Analyst in Detroit. Key responsibilities include providing technical support to users via phone or email.Duties will include troubleshooting hardware/software issues using various tools such as Wi-Fi connectivity software. · ...

+ ITIL certification preferred. · + CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025. · + Assists user community with the documentation and resolution of requests for service that originate (via phone, email and ...

Please see below for details and send your resume to for immediate consideration. · ...

The Service Desk Analyst will be responsible for providing timely and quality service to Client's internal user community. · ...

Help Desk Analyst is a long-term onsite position in Detroit, MI. The job requires a Bachelor's degree in information technology or Business Administration and at least three years of experience in technical support or help desk roles. · ...

The Help Desk Analyst serves as the primary point of contact for all IT-related support requests providing front-line technical assistance to employees and ensures accurate documentation and timely resolution of support tickets. · ...

As part of Electric Compliance Performance and Excellence the Support Desk Compliance Analyst conducts research data analysis data entry and reporting in support of data response strategy and Electric Compliance business decision making. · ...

Alliance Catholic Credit Union is seeking an IT Help Desk Support Analyst who thrives in a well-organized environment. · Serve as the primary point of contact for all IT support requests via ticketing system. · Maintain accurate documentation for systems and processes. · ...

Alliance Catholic Credit Union is seeking an IT Help Desk Support Analyst who thrives in a well-organized, fast-paced environment. · Serve as the primary point of contact for all IT support requests via ticketing system and phone. · Diagnose and resolve hardware software network ...

Piston Group is looking for an IT Support Analyst to be responsible for supporting, troubleshooting, and delivering personal computer system solutions and initial support for IT infrastructure for the enterprise. · ...