Systems Engineer II, Infrastructure - Houston, United States - iT1

Description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Systems Engineer II with a focus in Infrastructure to join our NOC team.

iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years.

This is a testament to the great team and culture we have here at iT1

The Systems Engineer II is responsible for both internal and external facing responsibilities.

In this position, you will be a part of our managed services team acting as a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1's customers, network troubleshooting, system administration, among other duties.

You will ensure all assigned tasks are being completed in adherence to iT1 standards.

Requirements

Supports, monitors, tests, and troubleshoots hardware and software-related issues
Research, resolve, and respond to internal and client issues within scope of the NOC team's responsibilities in a timely manner
Intermediate level of network troubleshooting and configuration (Meraki, Cisco, VPN tunnel creation, etc.)
Intermediate level of troubleshooting Windows-based systems, i.e., Windows 10, file servers and Windows Server platforms
Intermediate level of troubleshooting in Azure i.e., server, storage, and networking, active directory services
Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc
Provide internal IT support for sales and operations staff to include basic computer troubleshooting, phone, and email support
Advanced level of active directory management
Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments
Update and maintain IT asset management records
Be a point of escalation for technical support issues

Qualifications

5-7 years of network support experience
5-7 years of previous infrastructure support experience
5-7 years of O365 support experience
Bachelor's Degree in Computer Science/Technology (preferred)
Established track record in IT technologies (Linux/Windows Servers, Active Directory, Data Center and Client/Server Application Support)

Preferred Skills

Microsoft Certifications or experience
Experience with monitoring platforms and tools
Experience with using and/or modifying JSON scripts
Experience interacting with external customers
Excellent customer service and interpersonal skills
Good documentation skills
Ability to accurately follow written technical work instructions
Able to work in a structured environment
Strong organization, time management, and prioritizing skills

Preferred Certifications


CCNA

CCNP
Azure Administrator

Physical Demands May Include

Sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Speaking (communicating information to clients/coworkers)

Job Location

Remote - Hawaii

Shift - 2:00pm-10:30pm HST

Benefits

Insurance:
Health Insurance, Vision, Dental, and Life Insurance

Leave and Holidays:
Paid Vacation, Paid Holidays
Retirement: 401K Plan with company match (eligible after 1 year of employment)
In-house fitness center
iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law

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