JR Dealer Liaison - Los Angeles
1 day ago
Job summary
The JR Dealership Representative serves as the primary point of contact between the collision repair facility and the dealership or referral location.This role supports the Estimator in processing repair files, communicating with customers, insurance companies, and vendors,
and managing assigned accounts, billing, and reconciliation Regular dealership rotation is required including Saturdays.
- Customer Interaction & Front Desk Support Answer and assist with incoming phone calls Greet customers and gather necessary information Explain all shop policies and procedures Discuss payment policies and obtain required signatures Determine rental car needs and assist with arrangements Keep customers informed of vehicle status throughout the repair process
- Vehicle Intake & Inspection Inspect vehicles complete prior damage reports Ensure all photos are uploaded into the system Recommend additional repairs based on inspection findings Advise customers to remove all valuable personal items from vehicles Explain extent of damage Repair process methodlogy Estimated repair timeline Inform that final delivery dates depend on Insurance approval Parts availability estimated arrival times Encourage to contact insurance company for help speed up process
- Insurance & File Processing Contact insurance companies to Notify them vehicle location Confirm coverage Request vehicle inspection Assist Estimator in prepping repair files Maintain accurate records of communications transactions Administrative Operational Support Assist filing according to shop procedures Perform general clerical customer service duties including answering phones checking in customers collecting payments maintaining receipts Provide support SR Dealership Liaison Learn decode write basic estimates
- Dealership Shop Support Tasks Rotate through assigned dealerships Convert sales opportunities from dealership drive-ins Take photos vehicle damage Arrange towing when necessary Move vehicles as needed Requirements Qualifications Minimum High school diploma or equivalent years customer service related experience Excellent communication interpersonal skills Valid driver's license clean driving record Strong problem problem-solving conflict-resolution abilities Ability work independently team Proficiency Microsoft Office relevant software Preferred Associate Bachelor degree related field Automotive industry experience Body shop experience Bilingual Benefits Competitive salary performance-based incentives Health dental vision insurance Paid time off holidays Retirement plan options Opportunities growth advancement Seniority Director Employment Full-time Job Customer Service Industries Motor Vehicle Manufacturing",
Job description
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