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Service Desk Analyst - Champaign, United States - Levi, Ray & Shoup, Inc. (LRS)
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Description
Looking for more than just another assignment? We're looking for you This isn't
just another assignment, but a real opportunity and a challenge for the right
person. LRS Consulting Services is seeking a Service Desk Analyst for a 6-month
contract w/ right to hire opportunity with our client in Central Illinois Local
candidates will be given preference.
LRS Consulting Services has been delivering the highest quality consultants to
our clients since 1979. We've built a solid reputation for dealing with our
clients and our consultants with honesty, integrity, and respect. We work hard
every day to maintain that reputation, and we're very interested in candidates
who can help us. If you're that candidate, this opportunity is made for you
The Service Desk Analyst will:
·Provide technical assistance / support for desktops, laptops, virtual
desktops, network connectivity, business applications, health insurance
applications, VOIP telephone systems and any other peripherals from customer
phone calls, email, walk-ins, and customer service portal. Responsible for
providing on-site support for all facets listed and are expected to diagnose,
research and isolate the problem, as well as maintaining a business relationship
with internal customers. Understands business workflows in assigned areas and
consults with customers on Service Requests. Makes sound technical decisions
that meets both enterprise and customer expectations for implementation of
solutions. Responsible for the deployment/installation of new computer desktop
equipment, upgrading and rebuilding of existing equipment, movement of equipment
as assigned, and accurately updating inventory database for asset management.
Facilitates large scale moves and deployments to ensure a seamless transition to
new location. Escalates issues to support specialists after exhausting all
other resources. Required to organize and prioritize a queue of second level
issues or Service Requests to ensure that service level agreements are met and
patient care is minimally impacted.
Required:
Must have 4+ year(s) of experience with the following:
Customer service (phone and in-person)
Computer (hardware/software) troubleshooting
Desktop Computer hardware/software installation and configuration
Hardware/software repair/fix on desktop, laptop, and mobile devices in a
Windows Environment, VOIP telephone troubleshooting
Asset Management
Candidates with an A+ Certification or comparable network/systems
Certifications will be given preference
Candidate must be able to effectively communicate in English (written &
verbal)
Candidate must have permanent authorization to work in the USA for any
employer
LRS is an equal opportunity employer. Applicants for employment will receive
consideration without unlawful discrimination based on race, color, religion,
creed, national origin, sex, age, disability, marital status, gender identity,
domestic partner status, sexual orientation, genetic information, citizenship
status or protected veteran status.
