- Responsible for managing a team of QA analysts and testers
- Manage teams to work closely with the development team to understand and document the business and functional requirements and designs
- Design and implement testing plans for products
- Identify procedures and scenarios for the quality control of products and services
- Process product reviews and inform the development team of defects and errors Communicate quantitative and qualitative findings from test results to the development team
- Monitor efforts to resolve product issues and track progress
- Ensure that the final product satisfies the product requirements and meet end-user expectations
- Spot areas for improvement to enhance the product's efficiency
- Research the current market for similar products and compare results
- Support the strategy to improve Digital Services and overall quality of the products and services that DSD division provides both internally to Honda and to AcuraLink/HondaLink customers by achieving the goals for your area of responsibility.:
- Applies continuous improvement methods to resolve quality and other problems in a timely fashion.
- Continually oversees and manages process improvements. Works for incremental improvements in operational efficiency, despite obstacles and challenges.
- Identifies, evaluates, and confirms true root cause of problems. Uses logic and creativity to solve problems. Gathers and analyses sufficient information prior to making decisions, including risk and long-term implications.
- Identifies areas that require strengthening and brings forward to management.
- Collaboration and Cooperation:
- Considers and responds appropriately to the needs of others in the spirit of building collaborative relationships.
- Promotes inclusion; reaches out to understand diverse viewpoints and shares ideas.
- Seeks to build internal or external partnerships to better accomplish goals.
- Bachelor's degree in computer science or related discipline, or have equivalent experience
- Strong customer-focused and quality mind-set
- 5+ years of quality management in the automotive area
- 5+ years of project and support experience in the automotive area
- 5+ years strong system and data analyst experience
- 2-3 years of Automotive, Telematics/Connected Vehicle or Consumer Electronics/IoT experience desired
- Understanding of customer / production support and product operation
- Strong communications and relationship
- Strong technical skills and Problem-solving skills
- Good analytical skills
- Technical understanding of cloud, mobile, web, services-based solutions
- Ability to manage time and diverse activities under deadlines while delivering quality results, on time, on budget
- Experience working with different teams with differing priorities and levels of expertise
- Innovative, tenacious, and proactive mind-set
- Professional writing skills
- Hybrid
QA Lead Analyst - Torrance, United States - American Honda Motor
Description
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future
Job Purpose
The Software QA & Governance Department under Digital Services Development division (DSD) of American Honda Motors (AHM) is responsible for operations and quality management of digital services and software products, including Connected Apps and Backoffice. The department also provides Customer Relationship (CR)/Call Center support and training, release approval, architecture, cybersecurity, and Divisional PMO/Admin services.
The department is actively searching for a driven and seasoned Lead QA Analyst with comprehensive expertise in mobile, web, and telematics ecosystems. This individual will play a pivotal role in sustaining high-quality management across all supporting digital service applications. The candidate should grasp the challenges faced by customers and dealers, identifying pain points and gaps. Their goal is to enhance and elevate quality. The ideal candidate must collaborate closely with product and program development, manages day-to-day operations, and partners with solutions architect teams to drive the success of all Digital Services initiatives
Key Accountabilities
Qualifications, Experience, and Skills
Workstyle
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total Rewards:
Competitive base salary
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
Annual Bonus
Industry-leading Benefit Plans (Medical, Dental, Vision)
Paid time off, including vacation, paid holidays, sick time, and personal days
401K Plan with company match + additional contribution
Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Additional Offerings:
Wellbeing program
Community service and engagement programs
Product programs
Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.