Credit Service Specialist - Columbus, OH, United States - TEKsystems

    TEKsystems
    TEKsystems Columbus, OH, United States

    1 month ago

    TEKsystems background
    Description

    Description:

    The Credit Service team at Huntington is a credit specific collections area focuses on assisting borrowers stay current or become current on their home loan. Calls will be a mix of inbound and outbound calls where the primary focus is assisting the customer to the best of their ability on the first call. Once cross trained on all areas they will be assisting on all real estate delinquent products - assisting customers through their financial difficulties by asking questions, listening, and offering solutions. Calls could be anywhere from 5 minutes to an hour depending on what the customer is needing assistance with and how complex their situation is. The department will leave voicemails on outbound calls.

    Training will be about 1 month - this will be 1 on 1 training with a top performer/trainer of the team. Shift is 8-5, M-F.

    Duties & Responsibilities:
    -Contacting charged off customers by telephone or mail to collect to negotiate balance in full or make.
    -Updating collection files and completes all necessary paperwork.
    -Negotiating payment plans protecting the Bank's interest and completes decision-making process.
    -Locating customers via skip tracing and Lexis/Nexis.
    -Recommending action regarding repossessions, bankruptcies, and/or foreclosures.
    -Arranging for appropriate Bank and/or legal action based on account analysis as deemed by manager.
    -Performs other duties as assigned.

    Basic Qualifications:
    -High school diploma or GED
    -At least 1 year of collections experience

    Preferred Qualifications:
    -Must have excellent written and verbal communication skills.
    -Must have strong negotiation skills and ability.
    -Working knowledge of consumer and collection law is desired.
    -Must be goal oriented and self-motivated.
    -Knowledge of CACS, RMS and HOGAN systems helpful
    -Experience using computers.

    Skills:

    microsoft excel, collections customer service, dialer system, collections service, Microsoft office, banking, mortgage

    Top Skills Details:

    microsoft excel,collections customer service,dialer system,collections service

    Additional Skills & Qualifications:

    Basic Qualifications:
    -High school diploma or GED
    -At least 1 year of collections experience

    Preferred Qualifications:
    -Must have excellent written and verbal communication skills.
    -Must have strong negotiation skills and ability.
    -Working knowledge of consumer and collection law is desired.
    -Must be goal oriented and self-motivated.
    -Knowledge of CACS, RMS and HOGAN systems helpful
    -Experience using computers.

    Experience Level:

    Intermediate Level

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.