Lead Change Implementation Analyst - Boise, United States - Idaho State Job Bank

Description

Lead Change Implementation Analyst at Oracle in Boise, Idaho, United States Job Description Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting of our Electronic Support Services.

As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools.

They will apply and execute the change management processes, communicate and shadow end users, and testing workflows for accuracy of configuration.

They will also perform in-depth level consultation on solution best practices and standards of build across multiple solutions. Responsibilities The Lead Change Implementation Analyst role is the tenured support job in Support Services, Global Services organization. This role is responsible for performing complex solution-related service request configuration for application maintenance.

This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools.

They will apply and execute the change management processes, communicate and shadow end users, and test workflows for accuracy of configuration.

They will also perform in-depth level consultation on solution best practices and standards of build across multiple solutions. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements.

If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of the client being able to opt out of the contract, resulting in reduced revenue.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only Hiring Range:
from $18.13 to $34.66 per hour; from $37, To view full details and how to apply, please login or create a Job Seeker account