Customer Support Services Agent - Alamosa, CO, United States - San Luis Valley Behavioral Health

Description

SLV Behavioral Health is a regional leader in Behavioral Health Services. We are community based and work with many agencies throughout the San Luis Valley. We are a non-profit agency with purpose - dedicated to hope, healing and recovery.
If you want to be part of the behavioral health industry and have an impact on our San Luis Valley communities, this is the place for you
Medical Coverage through Cigna

• Dental coverage through Ameritas with a buy-up option
• Flexible Spending Account and Dependent Care FSA through Rocky Mountain Reserve
• Life Insurance, AD&D and short-term and long-term Disability insurance through Mutual of Omaha. Aflac accident and hospital benefits as an option
• EAP through Mines and Associates
• 11 paid holidays a year for full-time employees
• Performs general secretarial and receptionist functions in support of client, clinical and administrative staff in the Behavioral Health Program.

Greet persons entering the building and receive in-coming phone calls in a courteous, professional manner. Greets clients, checks demographic data on the client, distributes necessary paperwork, and schedules appointments. Data entry for new and previous clients. Verify Medicaid in the Web Portal, call Insurance companies and get the clients benefits and authorizations to be seen.

Receives proof of income from all clients, enters the financial eligibility, determines the sliding fee co-pay, enters payors and self pay information on client so they can be seen.

• Maintains petty cash drawer. Accounts for funds according to Business Office instruction.
• Functions as secretarial support for clinical and administrative staff, including data entry, filing, copying, faxing, managing correspondence and mail distribution, maintaining forms and paperwork, maintaining office supplies, etc.
• Covers outlying offices and main office, also covers some evening groups.
• Cooperates as part of a support team in special projects, system improvements and managing change in procedures and activities.
• Updates staff mailboxes if needed.
• Assists in training of other support staff.
• Scans documentation to upload into medical record.
• Back up light building maintenance, cleaning, picking up, and contacting appropriate persons when needed.
• Meets performance standards for this position as determined by management.

Experience:
One to two years in customer service or secretarial position.
Basic computer skills - Word Excel, etc.

• Ability to interact effectively and pleasantly with the public and with staff.
• Material and Equipment Directly used: (including, but not limited to)

Agency computer systems
General office machines and supplies, including copier, fax, printer, voice mail, etc.,
Multi-line switchboard
Driving car or van
General office environment; light physical work as needed: travel or errands outside the office. Hours may include day or evening assignments .
28 Hourly Wage