Customer Care Representative - Duluth
1 month ago
Job summary
Candidates must be able to work onsite in both Duluth, GA and Johns Creek, GA office is moving Summer 2026 Training will be 100% onsite for the first 6 weeks then candidates will work a hybrid schedule 3 days onsite Shift – Mon – Fri closed weekends As a Customer Representative the individual is responsible for handling a range of complex service interactions that require one to quickly assess clarify and analyze the customer's needs The types of interactions range from handling account inquiries including billing and/or order issues website navigation order entry resolution of complaints while doing so in a manner that reduces customer effort and promotes a positive customer experience The person in this role is responsible for the documentation of customer queries and performing monitoring activities for each customer's case until resolution Within BIAH Quality Standards handle service interaction regardless of type or channel in a manner that reduces customer effort Anticipate customer needs and meet those needs through upselling cross selling of products and/or services including support and direction on use of online account management tools Execute needed follow-up through various communication channels such as outbound calls and emails in accordance with BIAH Standards Accommodate special customer requests and rectify customer complaints with good judgment critical decision-making skills while balancing the needs of BIAH Resolve inquiries related to marketing programs product price order status information within established processes procedures Acquire maintain an understanding of processes procedures systems used for support Document each interaction information on each interaction so the information can be shared throughout BIAH Communicates day-to-day work status updates within team Collaborates with purpose identify common ground across diverse teams achieve mutual independent goals
Responsibilities
- Handling account inquiries including billing/order issues website navigation order entry resolution complaints
- Anticipating meeting customers' needs via upselling/cross-selling products/services online tools
Job description
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Access all high-level positions and get the job of your dreams.
Similar jobs
Customer Care Representative
3 days ago
Kolar Automotive Group has had the privilege of serving the community for over 50 years. · We pride ourselves on doing business differently than everyone else. · ...
We combine the expertise of our financial professionals with personalized digital experience and industry-leading products to give our clients the ability to successfully navigate their financial lives. · Our tailored approach includes multiple financial strategies—insurance, inv ...
Travel Nurse RN
3 days ago
Nightingale Nurses is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Duluth. · ...
Team Member
1 week ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, · cashier, make purchase suggestions and some ...
Team Member
2 days ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · As a Customer Service Representative: · You will greet customers. You will interact with ...
Acute Inpatient Registered Nurse
1 week ago
**No Dialysis specific experience required Comprehensive, on-the-job training is provided** · PURPOSE AND SCOPE: · The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable ...
Community Outreach Volunteer
1 week ago
We host social events in the Twin Cities and Greater Minnesota, such as coffee shop meet-ups and movie nights. · A Diverse Community · We plan our activities with diversity, inclusion, and accessibility in mind. · Represent MNeurodivergent at local community events, expos, and fe ...
Acute Inpatient Registered Nurse
6 hours ago
The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). · This position is accountable and responsible for the provision and coordination of clinically competent care including assessment, planning, ...
Nightingale Nurses is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Duluth to work 36 hours per week. The hospital experience of the nurse will be legendary and they are preferred by hospitals all over the US. · RN · OR - Operating Room · ...
This position involves serving as a temporary Court Operations Associate in the St. Louis County Court Administration office located at 100 North 5th Avenue West, Duluth. · ...
Job summary · Audiologist or Hearing Aid Specialist needed for part-time position in Duluth MN · ResponsibilitiesProvide clinical expertise to diagnose and treat hearing loss while ensuring a positive patient experience. · Growing patient population and meeting practice financial ...
Territory Sales Representative
1 week ago
We are ZimVie, a global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients' smiles, function, and confidence. · The responsibility of the Territory Sales Representative is to achieve or exceed ZimVie's sales goals through dev ...
Travel Nurse RN
3 hours ago
Fusion Medical Staffing-Nursing is seeking a travel nurse ICU - Intensive Care Unit for a travel nursing job in Duluth, Minnesota. · ...
Travel Nurse RN
3 hours ago
Fusion Medical Staffing-Nursing is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Duluth. · ...
Account Executive
1 week ago
We are seeking an Account Executive (AE) who understands how to guide discerning clients through high-value decisions, takes ownership of relationships and represents our brand with care. · Serve as the primary point of contact from first conversation through signed contractBuild ...
Clinical Coordinator
2 days ago
Works with the Facility Manager, facility staff and physician to coordinate the facility operations and patient procedures to ensure provision of quality patient care on a daily basis in accordance with organization policies, procedures and training. · ...
Travel Nurse RN
3 hours ago
Fusion Medical Staffing-Nursing seeks a travel nurse RN Preoperative for a travel nursing job in Duluth Georgia providing specialized care to patients recovering from anesthesia surgery assessing patient health before after surgery implementing care plans administering treatments ...
Clinical Coordinator
6 hours ago
Works with Facility Manager to coordinate facility operations. · ...
Clinical Coordinator
1 week ago
PURPOSE AND SCOPE: · Works with the Facility Manager, facility staff and physician to coordinate the facility operations and patient procedures to ensure provision of quality patient care on a daily basis in accordance with organization policies, procedures and training. Provides ...
Travel Nurse RN
3 hours ago
Fusion Medical Staffing is seeking a skilled Operating Room RN for a 13-week travel assignment in Duluth, Georgia. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay. · ...
Hospice Care Consultant
1 week ago
Join our growing team as a Hospice Care Consultant (HCC) - a strategic sales representative who champions our mission while developing strong, lasting relationships with key referral partners in the healthcare community. · ...