Customer Service Representative - Aurora - Matthews International

    Matthews International
    Matthews International Aurora

    2 days ago

    Description
    Job Description:

    The Customer Service Representative serves as a vital communication link between customers/sales/production teams by providing high-level professional customer service through various channels: phone calls, emails, written correspondence or personal interactions.

    Key Responsibilities:
    • Deliver exceptional customer service via multiple platforms to resolve routine problems and requests efficiently.
    • Evaluate customers' needs accurately identifying areas requiring further assistance from other departments if necessary.

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