IT User Support Specialist II - Murfreesboro - Tennessee Tech University

    Tennessee Tech University
    Tennessee Tech University Murfreesboro

    13 hours ago

    Description

    IT User Support Specialist II

    Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.

    Cookeville, TN, United States

    Job Description

    Description of Job Duty:

    Assist researchers in onboarding onto state-of-the-art research computing systems, tools, and software to enable research productivity.

    Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

    Responsibilities

    Essential Functions:

    Researcher Engagement: Regularly assist a broad set of researchers through support requests (i.e. email, ticketing systems, chats). Help with routine issues in using research computing systems.

    Solutions Development: Provide the onboarding of state-of-the-art research computing systems, tools, and software to enable research productivity. Occasionally provide solutions to researchers that facilitate and/or enables research.

    Partnership/Collaboration: Connect and coordinate the interactions between researchers and technology providers. Documentation/Training: Help review and test training material.

    Work Hours:

    Typical hours are Monday-Friday, 8:00 a.m. – 4:30 p.m.

    Special Instructions:

    Applicants will be required to electronically upload a cover letter, resume, copy of transcripts (official transcripts required upon hire), and contact information for three references. References will be contacted at a later date. Submission of materials is the applicant's responsibility. Applications without all required materials are incomplete and will not be considered.

    Salary:

    Commensurate with education and experience. Level P2, Grade 12.

    Benefits Information:

    The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits. xhmxlyz

    Qualifications

    Minimum Qualifications:

    Bachelor's degree with 1 year of related professional experience, associate's degree with 3 years of related professional experience, OR a high school diploma/GED with 5 years of related professional experience.

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