-
Consultant Manager SOC
2 weeks ago
Trusted Advisors Washington, United StatesJob Description · Job Description · Nous sommes à la recherche pour le compte d'une filiale d'une banque internationale, un Consultant Manager SOC, afin de piloter les activités opérationnelles du SOC, gérer l'équipe des ingénieurs SOC (Admin, et analystes SOC) et assurer l'évo ...
-
Managing Consultant
1 day ago
Mathematica Washington, United StatesPosition Description: · About Mathematica · Mathematica applies expertise at the intersection of technology, data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions int ...
-
Client Consulting Manager
3 weeks ago
Visa, Inc. Washington, United StatesVisa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visas network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marke Manager, Customer Experience, ...
-
Grants Management Consultant
1 day ago
Summit Consulting Washington, United StatesGrants Management Consultant Washington DC Area/HybridSummit Consulting, LLC, is a quantitative and qualitative analysis firm that uses economics, statistics, and data analytics to solve problems for our federal and private-sector clients. Our services in federal infrastructure f ...
-
General Management Consultant
2 days ago
Booz Allen Hamilton Washington, United StatesAbility to present to senior staff or leadership · Ability to obtain a security clearance · Possession of excellent verbal and written communication skills · Responsibilities · To grow effectively, organizations need help looking at their operation from the outside · Whether sta ...
-
Financial Management Consultant
3 weeks ago
Summit Consulting Washington, United StatesFinancial Management Consultant · Washington DC Area/Hybrid · Summit Consulting, LLC, is a quantitative and qualitative analysis firm that uses economics, statistics, and data analytics to solve problems for our federal and private-sector clients. Our services in federal infra ...
-
Risk Management Consultant
2 weeks ago
LMI Consulting, LLC Washington, United StatesRisk Management Consultant · Job Locations · US-DC-Washington, DC · Job ID · # of Openings · 1 · Category · Consulting/Business Management · Overview · LMI seeks Risk Management Consultant to support a federal program management office in Washington, DC. Join our team of ...
-
Management Consulting Associate
2 days ago
Money Fit by DRS Washington, United StatesJob Title: Associate · Overview: · Command Group has immediate opportunities to support our in-country team based in our Riyadh, Saudi Arabia office. This is a unique opportunity to live and work in one of the world's most significant capitals. Our team is seeking Associates to ...
-
General Management Consultant
3 weeks ago
Booz Allen Hamilton Washington, United StatesJob Number: R · General Management Consultant · The Opportunity: · To grow effectively, organizations need help looking at their operation from the outside. Whether standing up a new organization, transforming an existing one, or transitioning an organization, our clients need ...
-
Senior Management Consultant
2 weeks ago
Oxley Enterprises Inc Washington, United StatesThe following states are excluded from this job ad: AK, CA, CO, CT, HI, · MA, NJ, NY, OR, PR, RI, VT, · WA, WY · Location: Hybrid, needs to live in DC area. · Position Description: The Senior Management Consultant provides implementation and facilitation of strategic planning ...
-
Risk Management Consultant
4 hours ago
MG Consulting Inc Washington, United StatesCompany Overview: · My Globe Consulting is a leading organization in business and legal analysis reports. We are committed to delivering high-quality, unbiased, and insightful content to our clients and readers, which includes businesses, policymakers, and the general public. We ...
-
Trusted Advisors Washington, United StatesJob Description · Job Description · Nous recherchons pour le compte d'une banque internationale, basée à Casablanca, un consultant "Organisation et Process avec une forte maitrise des process tarde / cash management dans le secteur bancaire" · Missions & Activités: · Projet de ...
-
Accounting Manager Consultant
4 hours ago
The Financial Gym LLC Washington, United StatesWho We Are: At The Financial Gym, we are putting the 'personal' back into 'personal finance'. We are a woman-owned and operated financial services company, focusing on providing affordable and comprehensive financial planning for everyone. We're committed to helping everyone get ...
-
Financial Management Consultant
3 days ago
Thompson Gray Washington, United StatesJob Description · Job Description · Thompson Gray is seeking a Financial Management Consultant with to support audit remediation, Internal Control, and audit transformation efforts for the Department of the Navy's (DoN) Financial Improvement Plan (FIP) initiatives. This positio ...
-
Jr. Management Consultant
1 day ago
KMRG, LLC Washington, United StatesROLE · We are looking for an experienced Jr. Management Consultantin finance to support the Congressional Budget Office (CBO) U.S. Congress. Your scope of work includes assisting in the research, development, and implementation of best practices, administrative policies and proce ...
-
RSM US LLP Washington, United StatesWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...
-
Change Management and Communications Consultant
4 hours ago
Arc Aspicio Washington, United StatesInterested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can join an innovative consulting firm that specializes in management, strategy, process, human capital, data, and technology profess Communications, Management, C ...
-
Arc Aspicio Washington, United StatesInterested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can joinan innovative consulting firm that specializes in management, strategy, process, human capital, data, and technology professional services to deliver compe ...
-
General Management Consultant, Junior
1 week ago
Booz Allen Hamilton Washington, United StatesServe as a management consultant supporting clients. Provide data analysis, project management, and writing and communications services as a member of a team providing real property and infrastructure analytical support to a client. Apply understandi Management, Consultant, Junio ...
-
Senior Manager, Client Consulting
3 weeks ago
Visa, Inc. Washington, United StatesVisa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visas network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marke Manager, Customer Experience, ...
Business Relationship Manager Law Firm IT Management Consultant - Washington, United States - Penn Mutual Life Insurance
Description
Our associates own the relationship with our valued customers and have the rewarding responsibility of shaping the image of Penn Mutual.
Individuals with a passion for service will handle a variety of in-bound calls from our clients via an 800 line and process transactions and documents.
This position works under immediate supervision.We've embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.
Responsibilities
Learn all facets of Annuities and the products sold
Handle simple to more complex in-bound calls from our clients and answer questions regarding life or annuity product and/or servicing needs
Investigate and follow up on basic or routine questions/issues to resolve concerns in an accurate and timely manner
Accept ownership of the interaction and provide a high caliber of service and follow-through
Interpret each request and navigate multiple administration systems as well as our workflow and imaging tools to gain and document needed information
Process routine financial and non-financial transactions and document records with consistent quality, attention to detail, and according to department policies and procedures
Recommend and facilitate process changes to continuously improve the customer experience
Adhere to Service Level of Agreements (SLAs) and individual/team metrics
Escalate more complex issues as appropriate
Remain current in profession and industry trends
Comply with all company and site policies and procedures
Responsible for adherence to the company's framework of internal controls
Work collaboratively and may participate on project teams
Identify, recommend and implement ongoing process improvements
Perform various other related duties, assignments and special projects as assigned
Ability to work between the hours of 8:30 am to 6:00 pm
Complies with all company and site policies and procedures
Remains current in profession and industry trends
Successfully completes regulatory and job training requirements
Performs other duties as assigned
Required Skills
A customer service attitude that translates professionalism, confidence as well as a friendly approach over the phone
Ability to comprehend and articulate information
Execute with urgency and professionalism
Ability to navigate multiple systems and resources
Excellent analytical and organizational skills with attention to detail
Excellent communication skills, both verbal and written, required
Willingness and proven ability to work on multiple tasks and adapt to a changing work environment
Excellent problem-solving skills – the ability to see beyond the obvious into what may be intended
Willingness and ability to work under pressure and meet deadlines
Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement
Ability to work with others in a collaborative team environment
Required Experience
H.S. Diploma or Equivalent Required
Bachelor's Degree Preferred
Experience
Minimum of 1-3 years customer service experience Required
Experience with annuity products Preferred
Penn Mutual helps people become stronger. Our expertly crafted life insurance is vital to long-term financial health and strengthens people's ability to enjoy every day.
Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses.
We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA/SIPC.
Base Salary Range:
$48,000 - $61,500
Qualifications:
A customer service attitude that translates professionalism, confidence as well as a friendly approach over the phone
Ability to comprehend and articulate information
Execute with urgency and professionalism
Ability to navigate multiple systems and resources
Excellent analytical and organizational skills with attention to detail
Excellent communication skills, both verbal and written, required
Willingness and proven ability to work on multiple tasks and adapt to a changing work environment
Excellent problem-solving skills – the ability to see beyond the obvious into what may be intended
Willingness and ability to work under pressure and meet deadlines
Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement
Ability to work with others in a collaborative team environment
#J-18808-Ljbffr
