Shift Lead - W Lake Houston Pkwy Houston, Texas, United States
12 hours ago
Job description
Baskin Robbins Spring in Summerwood is looking for one shift lead to join our 8 person strong team. We are located on 3784 Rayford Road. Our ideal candidate is attentive, motivated, and engaged.
Responsibilities
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food
- Safety and sanitation guidelines; comply with local and state laws
- Clean work area as needed to maintain a tidy work environment
- Respond to all complaints in a friendly and professional manner
- Follow Brand standards, recipes and systems
- Follow safety, food safety and sanitation guidelines; comply with all applicable laws
- Maintain clean and neat work environment
Team Environment
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
Qualifications
- Execute restaurant standards and marketing initiatives
- Handle POS transactions and payments with accuracy
- Prepare and deliver all products according to Brand standards
- Friendly attitude even when dealing with disgruntled employees
- Responsible and proven ability to maintain scheduling commitments
- Ability to problem solve quickly concerns customers may have
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
We are looking forward to reading your application.
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