No more applications are being accepted for this job
- Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
- Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
- Works with the Service Supervisor and/or Team Lead to schedule job assignments
- Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
- Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
- Worked in a customer service, Automotive repair sales experience, looking for a career move
- Level of education required: High school diploma or equivalent
- Years of experience required: At least 2 years
- Monday to Friday
- 8 hour shift
Automotive Service Writer - New Hudson, United States - Incubation Systems Private Limited
Description
*Job Summary*Serves as primary customer contact to promote quality customer service and increase business within the branch location.*Key Responsibilities
Job Type:
Contract
Pay:
$ $25.00 per hour
Day range:
Shift:
Work Location:
In person