Lead Field Engineer - Trenton, United States - Kinly's Global Services

Description

*Field position - NY-NJ

Position Summary

:

The Lead Field Engineer, along with performing the hands-on installation of audio and video equipment, will delegate tasks to other members of the field installation team.

Ensuring that all tasks are completed to scope, checking other Field Engineer's work, and mentoring the less experienced, are all requirements of a Lead Field Engineer.

Once a system is installed, he will commission the system and solve any technical issues, liaising with clients to ensure their satisfaction.

He will also be called upon to provide break/fix support to clients as required.

Work with client's schedule and set expectations.

Installation and deployment

of Video conferencing and AV Systems – while supervising and advising

other onsite field technicians

Compiling room and

equipment inventory for asset tracking database

Ability to handle

loading and unloading pallets and other large shipments.

Review BOM/SOW/CAD drawings prior

to project launch.

Perform onsite inventory and

capture serial numbers and mac addresses for asset tracking

Installation of ceiling and wall

mounted AV equipment,

ex . displays, speakers, cameras, etc.

Installation of cables as directed

in the pull schedule.

Work with Lead Engineer & Project

Manager to confirm project requirements are completed efficiently.

Remote programming, working with

technicians out in the field to load programs, test, and commission

system. Using remote PC software s

Software troubleshooting, working

with technicians in the field to commission systems and customer Handoff.

Working with project management

team in project close out, preforming site user acceptance test (UAT)

Participate in documenting and

maintaining operations, network development, and maintenance processes and

procedures.

Participate in engineering and

project reviews providing critical analysis comments.

Capture screenshots of client

specific system, for user guides in accordance to Kinly standards

Working with design CAD Schematics,

ensuring systems are installed and working at optimum levels and to client

expectations.

Fault finding systems and resolve

issues associated with design and manufacturer

Complete User Acceptance Testing (UAT)

at client's site which includes final adjustment of system prior to

handover to client.

Provide user-training to end client

if our transition service in not available

Support Project Manager in the

successful delivery of all projects

Liaise with suppliers and

manufacturers to ensure technical knowledge is gained to successfully

deliver projects.

All duties as assigned.

Essential Duties and Responsibilities

:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

To perform the job successfully, an individual should demonstrate the following.

Continuous Learning

• Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service

• Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Planning & Organization

• Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving

• Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork

• Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Use of Technology

• Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent technical knowledge of AV & VC equipment from all major brands.
An up-to-date understanding of the AV marketplace including products and trends.
Excellent verbal and written communication skills
Excellent problem solving and troubleshooting skills
Excellent organizational skills and the ability to work on multiple projects
Ability to understand project schedule and plans
Ability to prioritize and work under pressure is essential
Good understanding of IT and networks
Good understanding of Microsoft Office including Excel and Word
Ability to interface well with key project stakeholders and end users

Education/Experience:

Associate's degree or equivalent from two-year

college or technical school; or three to five years relevant Industry

experience AVIXA-Design and/or AQAV Certified Quality Designer Certifications

are preferred

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