Associate Quality Engineer - Winnetka, United States - Medline Industries

    Medline Industries
    Medline Industries Winnetka, United States

    4 weeks ago

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    Description
    JOB SUMMARY:

    Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities.

    MAJOR RESPONSIBILITIES:
    • Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
    • Issue replacements, credits, or RGA's as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation.
    • Run monthly or quarterly complaint trend reports per SOP.
    • Coordinate stock checks and rework of product as required in response to complaints.
    • Identify appropriate actions required to prevent further complaints.Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
    • Coordinate or perform inspections of new products or products from new vendor at branches and factories.
    • Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities.
    • Create and maintain inspection procedures.
    Education
    • Typically requires a Bachelor's degree in Engineering, Science, Math or other related technical field.
    Knowledge / Skills / Abilities
    • Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
    • Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.
    • Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.
    • Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).
    • Position requires up to 10% travel.