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    • Customer Success Specialist - Boston - Nielseniq

    Nielseniq
    Nielseniq Boston

    1 month ago

    Default job background
    Description

    Customer Success Specialist - Financial Services

    A hybrid role that requires 2-3 days in our office located at 21 Custom House Street. This position is for US residents only.

    This Customer Success Specialist will serve as the primary point of contact for end users subscribed to NielsenIQ's Financial Services Research. The key focus of this role is to provide clients with proper support and facilitate connections between clients and relevant research conclusions.

    Responsibilities:

    • Ensure clients receive support in leveraging NielsenIQ data and research to find actionable insights.
    • Build strong relationships with clients to ensure they are satisfied and receiving adequate services as part of their subscription.
    • Work with Sales Representatives to understand short- and long-term goals for individual accounts, and support the team in achieving those goals.
    • Track individual client touch points and interactions to ensure proper coverage.
    • Work with Sales Specialists to determine which accounts are at risk based on engagement trends, and determine a course of action.
    • Regularly connect with the members of the Research team to gather key research topics, and pass them along to interested clients.

    Requirements:

    • 1-5 years of relevant experience in account management, customer success, or relationship management preferably within the financial services industry.
    • Relevant postgraduate qualification ideal, but at least a BA/BS from a top-tier university.
    • Ability to build meaningful client relationships.
    • Able to work effectively both in a team environment and as an individual contributor.
    • Strong organization and problem-solving skills.
    • Ability to multitask and handle multiple complex client interactions.

    Benefits:

    • Comprehensive healthcare plan (medical, Rx, dental, and vision).
    • Flexible spending accounts and Health Savings Account (including company contributions).
    • Life and AD&D insurance.
    • 401(k) retirement plan including company matching contributions.
    • Disability insurance.
    • Tuition Reimbursement.
    • Discretionary paid time off program and 11 paid holidays.
    • Flexible working environment.
    • Volunteer time off.

    About NielsenIQ:

    NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View.

    NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

    Estimated salary: $60,000 - $80,000 per year.

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Customer success specialist